Review Time
I had a terrible experience with KortanaFX. I bought 100k account from them. First, I started with MT4, but they got banned from MT4, and they migrated me to MT5, and then to MT5 BANNED them again. The company is very unresponsive. I requested a new account about over 3 weeks ago, but nobody has replied to me. Every time I tried the chat box, I only got automated responses directing me to different emails each time, making it clear they don’t want to be contacted. Despite emailing multiple addresses, I have received no responses. Before my MT5 account was locked, I noticed that 80% of my profit was missing in their dashboard. I contacted them about this, but still, no response. Following a migration problem, my account disappeared entirely. Despite multiple follow-ups and providing screenshots and screen recordings, I have been completely ignored. This company is a total scam, as confirmed by many others. Don't be fooled by their HFT accounts, you won't get paid.
Up to now Kortana has been good, happy to change my review but since the 21st haven't been able to locate esro capital on MT5, company is uncontactable, live chat and email both no response, this seems to be a common problem at the moment, prior to this have had success with pay outs as have people i know, currently would recommend people not enter challenges until contact from company has been established, at the moment they seem to have just ghosted
A week of waiting for response to a payout and numerous attempts to get in contact via their live chat and nothing. Because I’ve a submitted payout I can’t even trade as my mt5 account showing invalid. Feel like it’s been time and money wasted to not even get first payout. Was skeptical about the bad reviews but they make sense now,don’t waste your time and money people.
Anddd againnn problems with requesting pay-out, and this is the 4th time IN A ROW. My balance on kortana dashboard didn’t update to the current balance. I wanted to contact support but support became a bot that doesn’t work at all and you only can choose out of a couple pre-made questions.I have send mails to around 6 mails about my problems since last week monday, also sending messages on instagram has also been disabled. What is happening!!!!! JUST FIX YOUR SUPPORT AND 90% OF ALL PROBLEMS ON KORTANA IS FIXED BUT YOU ARE MAKING IT WORSE BY THE DAY! I’m spending valuable time and withdrawals time only because of this! Do i really have to get in touch through trustpilot every time i have a question!!
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