Review Time
Searching for great upholstery fabric I Found KOVI fabrics. They sent me samples from which I selected the most beautiful ultrasuedel for chairs and bar stools. I had the fabric shipped to California within a week. Customer service checked in with me several times making sure I received my fabric. Great product and great service. Thank you from California!
I was unable to reach Kovi. First attempt was a phone call, where they user said "hello" and then hung up. That happened a second time. My third attempt was through their website form, where I asked my question and reported their phone not working.No replies.But because I loved a fabric, I decided to order anyway. To my surprise, their shipping fee was nearly as much as the fabric.It gets better (and worse). I used google image to find the same fabric, discounted 50% from Kovi's price and with free shipping to arrive in in less than a week. So, I would say pound-for-pound, Kovi is a rip-off and that's only if you can reach them to place an order.
My sister and I spent days and hours searching online for something similar to our 50-yo upholstery fabric. We finally found one in Kovi's collections and ordered a sample. Its quality cut the muster with upholstery shop and we ordered 4yds at super reasonable price, had it shipped direct to upholsterer, and it came amazingly quickly. Naively thought the "inside" of the damask would be the "outside," but couldn't be happier.
KOVI's fabric choices seem unlimited! I first ordered samples of the fabrics I was interested in, and they sent large 8"x8" squares so that you can get a real feel and look of the fabric. All the samples as well as the actual yardage I ended up ordering are of superior quality. But the added wonderful part of ordering from KOVI is their customer service! I've never experienced customer service this good! They go above and beyond to help you find and choose the perfect fabric. I received personalized service throughout the entire process of ordering samples and then ordering the fabric. And when I initially couldn't find the exact match of fabric I was looking for, I emailed them a photo of the fabric I was trying to match and Andrea (the incredible customer service rep who helped me) found me the perfect match! Prior to working with KOVI, I had spent days doing extensive research trying to find the fabric I was looking for in other fabric stores (both retail and online) with no success...I only wish I had known about KOVI before!
My favorite fabric choice was on sale and it was delivered quickly. The customer service at this company is spectacular. They were quick to refund the cost of the samples I ordered and communications was quick and outstanding. Would definitely recommend.
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KOVI Fabrics features over 20,000 of the highest quality designer upholstery fabrics, microfibers, faux leathers, and vinyls at direct prices. KOVI is confident that you will find our fabrics to be an exceptional value, offering tremendous commercial quality that is frequently only available in fabrics at much higher prices.
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