Review Time
Shop for groceries at Krogers weekly. Use the online coupons. Have been a customer for 22 years. All of a sudden, (60 days ago) am no longer getting my Best Customer Bonus, Best Customer Exclusive, Boost Member Exclusive nor my Savings for You coupons dropped into my online account. They just went away. I tried a Chat and got nowhere, I sent an e-mail 3 weeks ago - no response. I called again today and got through to an actual Human employee named Kishma (little language barrier) she said she would check with her supervisor. Comes back and says you will get them back starting on 7/1/24. I asked why did this happen, response don't know you will get them back on 7/1/24. I asked her to please find out what was happening, she says I can't my supervisor didn't tell me. I asked to her ask her supervisor, she said NO. I asked to speak with her supervisor, she said NO. Then would not hang up the phone nor would she speak to me when I spoke to her.
This is my second attempt at corresponding with you in regards to the draconian conditions at the Texas City Kroger store. To refresh your memory – I was a part-time employee in the bakery department. I started working for Kroger in December 2023 and voluntarily terminated my employment on June 10, 2024. I never had any issues with being written up (it is odd that Kroger resorts to this practice before any verbal counseling or redirection but that is just one of many poor management practices at Kroger) until I gave notice that I was leaving. I gave a month’s notice in order to be available to cover for other bakery employee vacations, and since giving notice I have been written up twice in one week. One write up was for not following “tortilla standards” (which no one is aware of) which I was totally unaware and the other one was for not filling tables correctly – something else I was never trained on. It is absolutely unbelievable that Kroger employees – your most valuable asset, by the way – are treated with blatant disrespect and at times downright meanness by so called managers. It is safe to assume that this occurs because they (store management) suffer no consequences for treating people so poorly as upper management/corporate types apparently condone these practices. It is not unusual to see employees in tears at work due to excessive browbeating by managers (who are for the most part uneducated – high school graduates at best – and have had no training in good management practices) who refuse to address them with even a modicum of respect as well as refusing to adequately staff the store in order to preserve profits and management bonuses. Their behavior is reminiscent of the tyrants who ran the sweatshops in the early part of the last century. It is very odd that in 2024 any corporation, especially one like Kroger, would choose to model themselves after such a not only much maligned but also failed system of management.I am hopeful but not too optimistic that raising awareness of these deplorable management practices will effect positive change for those still unfortunate enough to be employed at Kroger. I am fortunate in that I did not have to work but I will never forget the horrible plight of those left behind to suffer at the hands of the most incompetent, mean spirited people I have run into in many, many years.You all may want to heed some of Sir Richard Branson statements –“Train People well enough so they can leave, treat them well enough so they don’t want to”.“Take care of your employees and they will take care of your business. It’s that simple”.“Loyal employees are assets – NOT LIABILITIES.Of course, Kroger’s mentality and priority - corporate greed.Dictators, no leaders.Pretty sad the rating and review Kroger has and no one pays attention.Hope for the best, to my ex-fellow employees.
0 ⭐️ if I could, online shopping is the worse, I was over charged due to a “system glitch”, to my back up debit card then I was told they couldn’t put the funds back on my back up debit card because I use my EBT card with the same order and they had to put it back on my EBT card 30 days later…. I’m still waiting on my refund.
it is the usual lack of quality at kroger. broken egg stuck the the bottom of the carton. i looked at the eggs by lifting the cover but i guess i need to twist them. a typical kroger response would be 'oh you damaged them in transit.' and try to get a refund? forget about it. receipt, credit card, passport and birth certificate. it is never worth the trouble of trying to get a refund. and this nonsense to scan items in the store to get a discount. sometimes it works. when it doesn't, it backs up the checkout line so hurry up and wait a kroger. self scanners are always problematic so i never use them. i wish there was another store close to me.
Couldn't find things in store I've been shopping for 30 years. So tired of looking for things their out of. When I left to go to car. I was parked 1 row outside their boundrie. Wheels of cart locked up in middle of traffic. Had to drag cart out of traffic and leave it to go get car. I have made my last trip to Kroger.
Kroger is starting to get real greedy with their prices. I never thought I would say this about Kroger but I look for other places to shop. A 2 liter for 4.00. Come on Kroger. I went to Marcos Pizza and it was 2.65. What are you guys doing.
Kroger Delivery sat outside my house and canceled my order. Lied and said they knocked. They were early so I ran to put on some clothes and they were gone. They never knocked. Now I have to go into the store before a big family dinner. They lady on the phone was not helpful.
Hi Folks:Nothing but the Truth about this KROGER’S being a Kroger’s customer for over 50+ years.I have been told a few times that this Kroger’s is far the worst grocery store, however, for a year I tried to overlook these comments to make the best of this Kroger.But “I have to agree with what I have been told”, in fact this Kroger has been steadily going downhill and some employees are or should not be employed at Kroger’s is extremely sad.Summary My last time shopping at this Kroger’s grocery store:1.About 25% of the products are not price marked.2.Prices appear to be higher than nearby Kroger’s.3.You have to check the Expiration dates on all items you will find ready to expire.4.Altitude of Casher unit manager “Ronnie” is disrespectful to customers.5.Low grocery stock in many areas.I was shocked to find out that a dozen of large eggs is $1.89ea with other nearby Kroger’s pricing is $1.39 a dozen! So, I looked at different dozens of eggs and found that Extra Large Eggs in plastic container is $2,24 and in cardboard container is $1.79ea so I took one dozen container is $ 1.79 and expire date was good. Then all Hell broke loose, and also a few other items was not priced as the cashier charged me. I then took it to the service desk manager and wow did not believe me it got to a point where I told her I will go and take pictures with my cell phone so I did and showed this “Ronnie” Service Unit Manager and so much implied that I change the Photos and assumed that I was lying “TTMF” as a former Marine I got HOT stated “OK here are my groceries back I want my money back. The next day checked by bank assumed the monies went back on my card the next day my groceries charge taken out (usually goes pending for 1-2 days), however, the credited to my account was not. As it stands today, I am out $111.92 that is the way Kroger’s does business.My I add the Store manager is really no help to me as well. Called Kroger’s main office that that is a real joke you get into auto attendant jail and end up in the Philippines and/or South America. Then, I stopped in at another Kroger’s to get the regional manager’s name the telephone number this manager did not give me the name and number and took my name and number told me “He will call you” Right like “He will”. Just to again show you “in fact this Kroger has been steadily going downhill”.Please read the other comments listed on this site “You will get a bigger picture of what this is Koger is all about”. I feel or believe that Kroger's should either clean house totally or just close this store. After 50+ year as a Koger shopper “I WILL NOT SHOP AT KROGER’S AGAIN – Will go to Walmart or Meijers”.
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