Review Time
I think that if someone is going to ask to talk to a manger that it should happen. My infromation someone is use it and I was asking to talk to the manager more then one time and still waiting for some one call me bak
One of the most difficult companies to do business. I would try a different vendor in a heartbeat if I could but am required based on data breach requirements from Blue Cross Blue Shile- IL who contracted them. It's taken almost a week to set up an account and as of date, it's still not set up. Unacceptable.
Worst company EVER for credit monitoring. Code and scan offered via letter doesn’t work. Emails to web support result in zero help. Finally call into customer support and they tell me they found my code but can’t sign me up for the monitoring by phone unless I agree to receive all communication about fraud alerts | attempts via snail mail. They purposely make it impossible for you to use the free monitoring that they are paid by companies to offer. Better Business Bureau!!!
Complete joke! Was offered Kroll Monitoring after a breach at Allianz. 6 days, 7 calls, 15 log-ins, and in excess of 5 hours on the phone and they still cannot complete my enrollment. If possible, find another resource, this outfit provides zero comfort or benefit.
I received an offer for the Kroll Monitoring service because I was involved in a data breach (I believe by a rental car company). I was suspicious because the Kroll Monitoring website is very basic, but after some research I signed up. It appears legit, although I was careful to use unique credentials that could not be usefully stolen.The service is worse than useless. It was difficult to sign up for, and is now sending alerts that I am not able to access (at the moment the site is entirely inaccessible). I am now again wondering whether the whole thing is some kind of a scam.
They are supposed to handle the FTX funds; however, their communication is worse than zero, and their general emails are cryptic and faulty. After months of trying, I wasn't able to claim my funds. They provide zero support on the claims platform. Kroll is a shady company, trying to get as much gain as possible from the FTX victims.
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