Review Time
I wholeheartedly endorse this company. They facilitated the relocation of our two cats and a dog from the UK to Australia. Despite the lengthy and intricate process, they provided unwavering support throughout.Their team demonstrated remarkable professionalism and expertise, but their proactive approach and swift problem-solving stood out. I worked with Lisa, who was outstanding. No task was too daunting for her, and she patiently addressed every question and concern I had, no matter how minor.They truly merit the 5-star rating.
I wholeheartedly endorse this company. They facilitated the relocation of our two cats and a dog from the UK to Australia. Despite the lengthy and intricate process, they provided unwavering support throughout.Their team demonstrated remarkable professionalism and expertise, but their proactive approach and swift problem-solving stood out. I worked with Lisa, who was outstanding. No task was too daunting for her, and she patiently addressed every question and concern I had, no matter how minor.They truly merit the 5-star rating.
Thank you Ladyhaye! So helpful and reliable. They helped move my Boxer dog Rex from the UK (LHR) to Calgary and then back to the UK just under a year later. So responsive to emails and very knowledgable. I was very worried about moving Rex due to being a Boxer (Brachy breed) but Bex put my mind at ease and answered all of my questions… there was a lot! She also advised me on the relocation company to use when I was in Canada to get him back to the UK. So very helpful. Thank you!!
What a fantastic company! My dog came out of quarantine today and I couldn’t have asked for more support from Lady Haye. Full support and clear timelines around vax schedule provided (which are very tricky to understand) and any question was answered (and I asked a lot of them!)Even an after hours call from the vets office questioning medication was answered as “there is always someone on call” made sure that the challenging paperwork from UK to Aus was all completed promptly and accurately without stress. Thank you Bex and team, you are amazing!
We moved our pet dog, 5 yr old cocker spaniel from London to San Francisco with Lady Haye. As one can imagine this is quite a stressful experience given the long distance travel for the pet however Nigel from Lady Haye was very empathetic and put our minds at ease by explaining the process clearly and assuring safety for our pet.Nigel and the wider team at Lady Haye were also very responsive to our various queries and helped guide us through the various hoops to jump through and their partner company in the US, Island Pets were also first class and extremely professional and managed to get the process done end to end without any dramas.Will highly recommend LadyHaye and IslandPets for any of your pet transport needs!
Nigel from the start has always been super fast with his replies. He gave appropriate advice and answered my endless barrage of questions about exporting my pet cat from UK to Hong Kong. He ensured a smooth point to point transfer of my pet cat from my doorstep in the UK all the way to delivery to my house in Hong Kong. He was professional at all times and at the most critial point of my cat's flight his response was near instantaneous helping me to have a peace of mind. The cost of the service is also extremely reasonable considering the services provided. I did have to engage my own vet to carry out an EHC but the paperwork was handled by Nigel and he also provided a vet that they worked with too. He also identified that transport from UK to HK via a third country might require additional vaccines and quarantinee and rightly advised so, which was something other companies did not advise or note.The companies that Nigel works with in Hong Kong was also professional, quick with replies and provided a good level of service. Overall outstanding service, highly recommend them for transport export of your pets.
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