Review Time
I've been going to this gym for about 3 years and the aggravation is getting worse!The ISSUE:For some reason, they seem to think everyone wants the house music cranked up like a nightclub setting. It's so loud, having conversations with my workout buddy or other members, is nearly impossible without having to get in each others face and talk really loud!So, I, along with other members, have gone to the front desk numerous times to complain. The desk personnel say, "we aren't allowed to adjust the music. The store manager has no say in this matter, either. The regional manager tells us to leave the volume where it is." Next move was to speak with the "regional manager." He was pointed out to me by one of the employees so I walked up, introduced myself and said, "Why is the house music played at such a high level?" He replied, "well, we like it loud." (REALLY? WHO'S WE???)I came back with, "can you please turn it down a bit? It's too loud. It's hard to have a conversation with friends and quite frankly, the music is terrible. Look around, every person in here is wearing ear buds or headphones listening to their own music; they're not listening to the PA system." I continued, "I don't like having to wear buds or headphones and hate having to lug my phone around while working out, but I'm forced to wear them to try and drown out the music in here. And I'd like to add, I have to crank up my "noise-canceling" ear buds so loud, it's painful and the house music still bleeds thru. It's like a "battle of the bands" in my ears.He replied, "well, maybe we'll take a look at it."End of conversation.Since talking with him, he surely "took a look at it." It's louder now than it was before. I'm seriously thinking about finding another gym. Yes, it's THAT bad.p.s. There are other issues, too but I'll leave those for another time. Hopefully LA Fitness corporate will do something about this matter. And quickly.
Very terrible. I was looking at signing up my girlfriend and I got quoted three different quotes right away all very different. Then when I went back for the quote that was best, the general manager told me that the sales person was new and didn’t know what he was talking about. So first and foremost, they don’t train their people. So then I called the corporate office and they gave me a rate for the mistake and then when I called back to take it, they told me that was only good for California region. They are truly idiots. No one there knows what they’re doing. And I am in sales too, and the guy that quoted me in California knew he misquoted me and that I was going to call him on my lunch break and just waited all day for me to waste my time on my lunch break to call him just to tell me that he had also been mistaken. No semblance or slightest iota of common sense courtesy or customer service.
I used the pools for swimming laps in the Long Beach CA area. But it is very hard to swim laps. People go from the Sauna to the jacuzzi to the pool…..more like a hotel pool….never showering in between and make it hard to find lanes to swim laps. They get very upset when you try to swim laps too. Too convenient that the pool, sauna and jacuzzi are all in the same place.
⸻⭐️⭐️⭐️⭐️⭐️If you’re looking for a gym in Arlington that truly listens to your goals, check out the LA Fitness at 2955 Glebe Road. The manager Pat Concordia and my personal trainer Chris took the time to understand exactly what I needed.Chris is the best trainer I could ask for—motivating, knowledgeable, and completely focused on tailoring workouts to my specific needs.This is my first week, and I already feel confident that I’m in the right place to build strength, endurance, and achieve my fitness goals. The facility is clean, well-equipped, and has everything I need for both personal training and independent workouts. I highly recommend this location if you’re looking for a gym community that’s supportive and results-driven.⸻
I called up the Valencia club and was told that if I paid in full for the year that it would be $100 more than if I just made the payments monthly. This is not how you gain members. I will NEVER join one of these over crowded gyms based on the lies I am being told. Absolute disgrace
I’m writing this to warn everyone about LA Fitness’s deceptive billing practices and complete lack of accountability.In 2022, I signed up for a new membership using the same name and email I had used years earlier. What I didn’t know was that LA Fitness had kept my old, frozen account “active” and continued charging me $10/month for over THREE YEARS without any notice. That’s over $360 in charges for a membership I never used — and didn’t even know I still had.Their system didn’t notify me. No emails. No alerts. Nothing. I discovered this myself while reviewing my billing history — and when I reached out to resolve it, the response was worse than the billing error itself.I contacted their manager, Dustin Richardson, multiple times by email, fully explaining the situation and asking for a refund and a written record of all charges under my name. Instead of helping, he avoided the issue entirely, gave me vague non-answers, and then went completely silent. It’s now obvious that Dustin is either unwilling or completely unfit to deal with legitimate customer issues.I gave them every opportunity to respond professionally. I waited. I followed up. I was ignored.I’ve now filed formal complaints with the Better Business Bureau, the California Department of Consumer Affairs, and the Federal Trade Commission. I’m also working with my bank to dispute every one of these charges.If you're a current or former LA Fitness member, I strongly suggest you:Check your billing history for duplicate or unauthorized chargesNever trust that your account is properly canceled or frozenUnderstand that management (specifically people like Dustin Richardson, in Santa Clarita) will not take accountability or help youThis company continues to profit off people who don’t even know they’re being charged — and they ignore you when you catch them. I’m sharing this so others don’t get burned like I did.
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