Review Time
your site is complicated. i donot like your selling lamps without bulbs that are not standard and cannot be found in regular shops. will stop buying from your website . bad practice.
Still waiting for my order, with no explanation for the delay. Delivery was supposed to be several days ago. Update…the problem seems to have entirely with UPS, the shipping company. The customer service by Lampen und Leuchten was excellent, and eventually UPS delivered my order. I will not hesitate to order from Lampen und Leuchten again in the future if I can be satisfied that their problems with UPS have been resolved or another company is being used for delivery.
I still haven't received the order. it was expected to be shipped on july 8, it's july 15 and I have never received any tracking number, update or communication about the order. On the website there is no possibility to send an email.Update 16JULY2025: After searching for a contact number, I had to call the UK number because there is no support for Switzerland. The operator told me that my order was blocked due to an article available on web site but out of stock and they will not restock it. No communication about it. Another article i ordered because was available on the site, in reality is going to be restocked. This generated a delay of 3 weeks to despatch the order. The new expected date is July 25th. I would have never known it without calling the customer care in UK, (because they don't have one in Switzerland). A better communication and a real time stock availability would be much appreciated, together with a swiss number to call. What I can say is that the person I spoke to, was very kind and competent and found a way to update the order and find a new date.
I pre-ordered 300chf of product, waited a month for it to be sent out, then the package got stuck in customs for two weeks, and only after I asked what was going on, was the order then cancelled by lampenundleuchten. The item was no longer available so I waited a month and a half for nothing. No compensation offered.
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Lampenundleuchten ist das ziel für stimmungsvolle und erschwingliche beleuchtung, die perfekt zu ihren bedürfnissen und Ihrem geschmack passt. Seit unserem start im jahr 2007 haben wir uns zu einem marktführer in den Niederlanden, Belgien und Deutschland entwickelt und sind wir in 36 Ländern weltweit tätig. Unser breites sortiment umfasst mehr als 4000 produkte, sodass sie garantiert die perfekte beleuchtungslösung für jeden raum finden.
Bei lampenundleuchten steht die kundenzufriedenheit im mittelpunkt. unsere erfahrenen mitarbeiter bieten professionelles beratung, sowohl online als auch in unseren geschäften in den Niederlanden, Belgien, Spanien und Polen. Wir verstehen, dass zahlungskomfort wichtig ist, daher bieten wir diverse flexible zahlungsmethoden an.
Ob sie nun auf der suche nach subtiler sfeerverlichting für zuhause oder funktionaler verlichting für auf kantoor sind, lampenundleuchten steht bereit, allen Ihren verlichtungsbedürfnissen gerecht zu werden. Entdecken sie unser sortiment heute noch und lassen sie uns ihnen bei der erstellung der perfekten sfeer helfen.See more
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