Review Time
Went to Honda’s new location with a view to upgrading on a Honda jazz. Very surprised to find that the cars on the forecourt had no prices or info of any kind. Waited an age for assistance but no one available. Eventually had a very unsatisfactory sit down with a chap only to be told I’d need to put a deposit on a car to get one brought from another site in the group. Needless to say I wasn’t about to put a deposit on something I hadn’t even seen. All in all a disappointing experience. Guess I’ll find a car somewhere else.
Went to Honda’s new location with a view to upgrading on a Honda jazz. Very surprised to find that the cars on the forecourt had no prices or info of any kind. Waited an age for assistance but no one available. Eventually had a very unsatisfactory sit down with a chap only to be told I’d need to put a deposit on a car to get one brought from another site in the group. Needless to say I wasn’t about to put a deposit on something I hadn’t even seen. All in all a disappointing experience. Guess I’ll find a car somewhere else.
Matt was helpful throughout the whole process. He organised the delivery of my vehicle and kept me up to date with the progress, etc. He was very friendly and acted professionally over the phone. He also ensured that everything was fine during the after sales
Purchased used car 18/09/25Contacted Group Sales Director 29/10/25 to discuss the vehicle. Director on holiday until 07/11/25. No acknowledgement on his return from holiday. In conversation with sales 24/11/25 discussed concern regarding no reply from Group Sales Director. 01/12/25 Still no contact from Group Sales Director.Very disappointed at "Can't be bothered."Way of conducting business.
From the moment I arrived to test drive the vehicle, until the final hand over, Chris Weilding and the team at Lancaster Honda went above and beyond to make the experience as smooth as possible. Even when I couldn't complete collection due to circumstances beyond their control. All in all Chris and the team were fantastic and I will be returning for another vehicle in the future
Had my car in for service and mot.Fantastic service Sandra and the team kept me fully informed throughout the process.I left the car with them and went out for a couple of hours.I received a video from the mechanic telling me of advisories and what if any work need doing.The service included full valet both in and outside the car.Great service I actually signed for a service plan, pay monthly by direct debit so don’t have the cost of service and mot on the day.Highly recommend Lancaster Honda And they have the best lattes I have ever had from a vending machine.
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