lancaster-honda.co.uk

3.9
3.9 Based on 55 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.9

/
5

55 Reviews

5 Star
68%
4 Star
2%
3 Star
0%
2 Star
4%
1 Star
27%

All Reviews

Filter Reviews

Review Time

Barbara Howarth
Went to Honda’s new location with a view to upgrading on a Honda jazz. Very surprised to find that t

Went to Honda’s new location with a view to upgrading on a Honda jazz. Very surprised to find that the cars on the forecourt had no prices or info of any kind. Waited an age for assistance but no one available. Eventually had a very unsatisfactory sit down with a chap only to be told I’d need to put a deposit on a car to get one brought from another site in the group. Needless to say I wasn’t about to put a deposit on something I hadn’t even seen. All in all a disappointing experience. Guess I’ll find a car somewhere else.

1
Date of experience: Mar 01, 2026
Barbara Howarth
Went to Honda’s new location with a…

Went to Honda’s new location with a view to upgrading on a Honda jazz. Very surprised to find that the cars on the forecourt had no prices or info of any kind. Waited an age for assistance but no one available. Eventually had a very unsatisfactory sit down with a chap only to be told I’d need to put a deposit on a car to get one brought from another site in the group. Needless to say I wasn’t about to put a deposit on something I hadn’t even seen. All in all a disappointing experience. Guess I’ll find a car somewhere else.

1
Date of experience: Feb 27, 2026
David
Came to look at used cars and I spoke…

Came to look at used cars and I spoke to Matty who was fantastic with me from the very start! Made everything really easy

5
Date of experience: Jan 29, 2026
Anna Hindmarch
Matthew Clarke

Matt was helpful throughout the whole process. He organised the delivery of my vehicle and kept me up to date with the progress, etc. He was very friendly and acted professionally over the phone. He also ensured that everything was fine during the after sales

5
Date of experience: Dec 18, 2025
Robert
Discarded Customer.

Purchased used car 18/09/25Contacted Group Sales Director 29/10/25 to discuss the vehicle. Director on holiday until 07/11/25. No acknowledgement on his return from holiday. In conversation with sales 24/11/25 discussed concern regarding no reply from Group Sales Director. 01/12/25 Still no contact from Group Sales Director.Very disappointed at "Can't be bothered."Way of conducting business.

1
Date of experience: Dec 01, 2025
James
Matty was fantastic when I come to…

Matty was fantastic when I come to visit Lancaster Honda. Will definitely be back

5
Date of experience: Nov 29, 2025
Craig Johnson
Great Customer Service

From the moment I arrived to test drive the vehicle, until the final hand over, Chris Weilding and the team at Lancaster Honda went above and beyond to make the experience as smooth as possible. Even when I couldn't complete collection due to circumstances beyond their control. All in all Chris and the team were fantastic and I will be returning for another vehicle in the future

5
Date of experience: Oct 11, 2025
Henrik P.
Got a great deal from Chris at…

Got a great deal from Chris at Lancaster Honda

5
Date of experience: Jul 25, 2025
Conor
First class service

Had my car in for service and mot.Fantastic service Sandra and the team kept me fully informed throughout the process.I left the car with them and went out for a couple of hours.I received a video from the mechanic telling me of advisories and what if any work need doing.The service included full valet both in and outside the car.Great service I actually signed for a service plan, pay monthly by direct debit so don’t have the cost of service and mot on the day.Highly recommend Lancaster Honda And they have the best lattes I have ever had from a vending machine.

5
Date of experience: Apr 03, 2025
Stewart B.
Kyle was very pleasant and…

Kyle was very pleasant and knowledgeable, he helped me with all my questions. Would definately return. Thankyou Kyle 🙂

5
Date of experience: Mar 29, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More