Review Time
The service caused an unexpected shutdown despite confirming that our account would auto-renew—this is unacceptable for a security product. We were clearly informed in writing by our assigned representative that our account was set to auto-renew on January 22, 2026. We did not cancel or opt out, nor did we give any written or verbal notice of termination. We did engage in routine discussions about renewal, asked about pricing, and mentioned we were exploring alternatives—this is standard vendor due diligence, not a cancellation. However, the morning after the auto-renew date, all premium features were disabled across our organization without any warning, leading to immediate security and operational risks. Only after the disruption did we discover that “auto-renew” seemingly does not mean auto-renew unless a separate agreement is signed—a critical condition that was never clearly communicated and contradicts their own written statements. For a company that prides itself on trust and security, this behavior is extremely troubling. Cutting off access to a password manager without clear confirmation of non-renewal or a grace period is irresponsible. This experience highlights ongoing concerns many organizations have raised about the service: inadequate communication, aggressive renewal practices, and a lack of operational maturity for a critical security service. We are currently exploring alternatives and strongly advise other businesses to do the same.
LastPass caused an unannounced service shutdown despite confirming auto-renew — unacceptable for a security productWe were explicitly told in writing by our assigned LastPass Renewal Manager that our account was scheduled to auto-renew on January 22, 2026. We did not cancel. We did not opt out. We did not provide any written or verbal notice of termination.We did engage in standard renewal discussions, asked pricing questions, and stated we were reviewing alternatives — which is normal vendor due diligence, not a cancellation.Despite this, on the morning after the stated auto-renew date, LastPass disabled all premium features across our organization without warning, disrupting employee access and creating an immediate security and operational risk.Only after the outage did we learn that “auto-renew” apparently does not mean auto-renew unless a separate quote is signed — a material condition that was never clearly disclosed and directly contradicts their own written communication.For a company that markets itself on trust and security, this behavior is deeply concerning. Cutting off access to a password manager without explicit non-renewal confirmation or a grace period is reckless.This experience reinforces the ongoing issues many organizations have raised about LastPass: poor communication, aggressive renewal tactics, and a lack of operational maturity for a security-critical service.We are actively evaluating alternatives and would strongly caution other businesses to do the same.
I cancelled my subscription through the app before it was automatically renewed, but the subscription was renewed anyway. LastPass Support claims that I had a different type of subscription, which could not be renewed through the app, which I was not aware of and which it did not say anywhere. The app also did not give any indication that the cancellation was not confirmed. Lastpass Support seems to be unwilling to accept that there is an error in their app.Also, the app's interface and how it interacts with other apps (e.g. autofilling passwords) is not great and sometimes even annoying.
lastpass you are a joke, you locked me out of my account 22 months ago, refusing to help, you were meant to delete the account at that point, now 22 months later you emailme telling me i need to login within 30 days or the account will be deleted as inactive.i tried the account recovery options provided today but even after passing your TXt verification AND email verification you still wont let me recovery my account.I cant access the lastpass comunity because i need toLOGIN for help and admin wont help because it was a free account,Thanks very much for your support. If your not going to reach out and help me get account back then make sure you do delete it this time
I have had a free account for a few years. Tried to sign in 20 times today. They kept saying I mussielled my login. Then they sent me a recovery password 7 seven. Never arrived in main email or recovery email or junk folders. I tried to sign up for free new account which they advertise but the only option is a paid account with 30 days free. To access the support section you have to log in. DahhhhI called several of the phone numbers. One goes to a “free” offer for non related product. No phone support no option for online support. This does not give me confidence for support. Can I hi e this company a ZERO??? B
The Add-on does, in general, not work. Can't even open open the vault in an new tab, does not fill passwords and usernames around 50% of the times, tries to add the same login multiple times and the list goes on.In general a pretty horrible user experience.
ABSOLUTELY HORRIBLE EXPERIENCE! Do not use this company. They charged me 84 usd without my consent. The free trial was a very tedious and difficult service to use as well. I will spread to everyone I know to not use this company. If they refund me my money, I will delete the review.
I first downloaded Lastpass about 3 years ago. It worked fine for about a year then the problems started. I would find myself logged out of all my websites. This glitch would happen every few weeks. Then I got a new computer about a year ago and LP has been garbage since. Logged out of websites multiple times a day. Favicons gone for no reason. Recently I have been finding myself logged out of LP and the only way to login was change my password. Today found myself logged out of LP again and it took multiple attempts to login by changing my password. Minutes after logging in I found myself logged out of all my websites. I got all my info off LP and deleted it for good.
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LastPass is a cloud-based password manager solution designed to help users securely store, manage, and access their passwords across various devices and platforms. This innovative tool simplifies the often-cumbersome task of password management, making it accessible for both individual users and organizations of all sizes. With LastPass, users can say goodbye to the stress of remembering multiple passwords and instead focus on what truly matters, knowing their credentials are protected and easily retrievable.
The target audience for LastPass includes a diverse range of users, from tech-savvy individuals to those less familiar with technology. It caters to personal users who want to streamline their online experiences, as well as businesses seeking to enhance their security protocols. LastPass is particularly beneficial for organizations that utilize multiple identity providers and access management systems, such as Microsoft Entra ID and Okta. By filling access management gaps and providing over 100 customizable policies, LastPass enables companies to standardize their password management practices while maintaining user-friendliness.
Key features of LastPass include its intuitive password management tools, which allow users to auto-generate strong passwords, save them securely, and autofill login credentials with a single click. This convenience is complemented by collaboration features that facilitate secure credential sharing among team members, enhancing productivity and operational resilience. Additionally, LastPass offers multifactor and passwordless authentication options, ensuring that security measures are robust without being cumbersome.
Security is a paramount concern for LastPass, which employs advanced encryption techniques to protect users' passwords in a secure vault. This level of protection helps mitigate risks associated with unauthorized access, account takeovers, and data breaches. Furthermore, LastPass assists businesses in achieving compliance with various industry standards and regulations, ultimately saving time and resources while fulfilling essential cyber insurance and customer security requirements.
With over 15 years of experience and a global user base of more than 100,000 businesses and millions of individuals, LastPass has established itself as a trusted name in password management. Its commitment to continuous innovation and user experience enhancement sets it apart in the market. By empowering users to enforce strong password practices and secure their digital identities, LastPass remains a vital tool for anyone looking to improve their online security and streamline their password management processes.See more
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