Review Time
Purchased a robotic mower on the black Friday special. If the stock was limited I would have expected a email and refund in a couple of days. However after 3 weeks emails going to Online orders, contacting the local branch and no feedback been told oh yes a refund will be provided. So you take my money how hard is it to tell the customer they not getting the product and provide a refund. But it is ok to take my money with no point to provide goods and let customers know. What a bunch of scam artists. !!
Excellent products if you can find what you want on the horrendous website. The old witham timber website was easy to navigate and find what you need. Now, I struggle to find what I need since Lawsons have "upgraded" the site. For example, I was looking for a certain size of gate hinge and the first result was a lawn mower. The hinge i needed actually wasn't in the search results. So, I then had to find which menu it was in to manually find it in there.I've never been able to locate post mix on the new website. I now waste my time and the branch by either ringing an order in, or writing a description on email and getting them to quote for me. Sadly, it's not just me who is struggling with the website, it's most customers I speak to, but the company insists its a very good website...so it must be the fault of every customer.The branch teams are excellent though. I've dealt with them for years.I believe it's called a malgrade.
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Lawson and Son Timber Merchant was established in 1921 in North London, and now has 19 branches within London and the South of England, making us the largest independent Timber, Building Materials & Fencing merchants in London and the South East.
We pride ourselves on supplying local builders and tradesmen as well as DIY enthusiasts with quality Building and Landscaping Materials, Timber, Fencing and Garden Buildings as well as offering a Specialist Loft Conversion division.See more
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