Review Time
This service is a scam. We recently signed up to receive leads but ended up with nothing valuable. When I requested to cancel, I was informed about a 14-day cancellation period. Just before that period ended, we were hit with an unexpected bank charge, and since then, we have faced two more charges with no leads provided. My attempts to reach out via email have resulted in out-of-office replies, and the alternative email given does not work. Calling for support has been futile as well. I strongly advise against spending your money here.
Ray Franklin is a con man and Helen Wright is no better. DO NOT SPEND YOUR MONEY HERE. We signed up to get leads from leads.io very recently, we received nothing good in terms of leads, I said we wanted to cancel and after a few days we got a reply saying there is a 14 day period of cancelation, towards the end of this 14 day period we were hit with another random bank charge, and we have has 2 more £151.20 charges with 0 leads sent since then. I now try to send an email to Ray and of course I am met with out of office replies, then you have told me to email helen.wright(at)leads.io , this email does not exist. Of course I tried to call up and no answer, DO NOT SPEND YOUR MONEY HERE
This company is diabolical! Day light robbery.They Used to be really good before changing to leads.io. Now its impossible to get consistent leads that seem unverified and almost seem like fake leads to boost up profit! When reporting unsuccessful leads where absolutely no contact with the customer can me made, through phone call, text messages or emails These leads are coming back as valid leads and the response from leads.io is, "Leads.io provides clients with customers who are interested in receiving quotes but we do not guarantee that you will win the work; due to this we are unable to credit these leads" and another response was "It isn't leads.io fault if the customer changes their mind and that at the time the lead was listed the customer intended to receive quotes" so they deem all leads as valid. This makes the reporting process completely pointless. And that any lead you report would be classed as valid with that reason. If I went around saying yes i willl fit your boiler, pay me the money now. Oh actually I've changed my mind but you still have to pay me because at the time I intended to fit your boiler. Somehow I think you would have no customers. This lead system is robbery and you are left with 6 to 10 leads at £50 a pop and you've not been able to even get hold of the customer let alone even give them a quote. Waste of time and money! stay away at all costs will destroy your company.
Used to be good under Boiler Guide.Now I ring leads and the customer says they have had numerous calls from various sources which begs thew question where are Leads IO sourcing the leads!!!Having monitored this year I am able to contact about 40/50%. Of these most have had multiple calls from not just leads io sources.Many are general enquiries.My contract with Boiler Guide was to be 1 of 3 installers quoting. Leads IO took on this obligation when they bought out Boiler Guide.I consider they are in breach of that contract.
After almost 10 years of using leadsio we randomly got our account cut off for returning too many leads. We only return leads we cannot quote over the phone or that we cant get in the property to quote. The lead quality has been very bad recently hence why weve been returning more. If leadsio provided leads for people who are actually in the market for a boiler our returns would be A LOT less.No call, no feedback asked for, just cut our account off. Madness. Will NEVER use again.
Cancelled our account with immediate effect , as we ask for lead credit back too much !-When leads have invalid numbers , tyre kickers, Don’t own the properties , none of the leads are genuine or have the ability to generate a job- absolute waste of money and dud leads - do not use
If you’re lucky enough to get hold of one of their leads they will have been contacted by loads more companies than they promise. You’re basically talking to tyre kickers or people who were under the impression it was free.They randomly just started sending me leads when I told them I didn’t want any and then said I’d be billed for any I unwittingly contacted. Ironically, I had called a few as I thought they were from another source but wasn’t able to reach any of them.They then tried to say it would go to their disputes team who handle debt collection and ccj’sI told them you need to win in a court of law to get a ccj and they id be there with bells on.Shocking company. I left the door open as I had hoped they’d improve but I’ll have nothing to do with them now.
Leads Io have helped me generate over £1,000,000 in sales over the past 12 months and we are constantly generating 150k per month from them. Rosa my account manager has been a constant help she’s always there if things need adjusting and I appreciate the work she does for us.
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