Review Time
Unbearable. Frustrating, unachievable and full of mistakes and lazy content. 90% of the course has been fine, more video content and less huge blocks of text to read would have been preferable but perhaps thats personal preference. Trying to take the exams is absolutely impossible. Help manuals are hidden in links within links and i have only found these by accident. The mock exam links don't work and then weren't supported by mac iOS (in 2025, imagine!!!), email support is slow and unhelpful. You are hardly ever given a clear answer to something and are passed from pillar to post. Contacting tutors feels impossible and again the mail options are complicated and hidden in the depths of the website. I had to reschedule one exam and instead of being able to do this on the normal website/platform i was instructed to create a log in for a 3rd party website which then had no record of my exam. The online chat directed me to another email address to contact with no indication of how soon anyone or any AI Bot would get back to me. There are multiple errors in the videos which have had notes added to point out how they are incorrect rather than being re-filmed properly. All in all not worth the money, time or energy. I have a post-grad degree in nutrition so always thought of myself as a reasonably intelligent person but this course and the shambolic disorganisation of it was beyond my comprehension.
I completed my course a significant amount of time ago, and am yet to receive my certificate, which is now delaying me getting the job I need. I contacted them multiple times and never heard anything back, so as far as I’m aware I’ve paid to complete a course for no reason as have nothing to show for it.This needs to be sorted.
I'm 2 weeks in and having teething problems and not getting the support that I need:-it's been 6 days and my tutor hasn't replied to me,-I keep booking in calls to ask for help with learning how to navigate the portal, and I haven't got any calls back yet (even though I've booked them in several times)-technical issues with the site. Quiz has been frozen for a week and won't let me retake-I'm feeling dissapointed and frustrated. The sales process with was shiny and sold me something big, and on the other side I'm not feeling supported and unsure of where to go. I fear that this platform is new and just not quite ready yet. I write this as I've been sat on the phone on hold to customer service to pick up for the last 20 mins
This is a personal review for Kiera - student success coordinator. Kiera supported me throughout difficulties with my level 3 personal trainer exam (through proctorU) & the ProctorU sent a pass email for my exam & the 2 weeks later revoked the mark. Kiera helped me fight this, although I didn’t win the complaint, she helped me through the next exam, giving me tips etc so it didn’t happen again! Kiera has always gone the extra mile to help! Can’t thank her enough for everything she has done.
I’ve had some issues with the platform and I’m not happy with the price for extension and over all not the happiest with the educational platform which is not leaps fault. But Kiera is a lovely person helping you out when you need it. 5 stars for her.
I had a great experience with Carl—everything was straightforward and quick. Carl was incredibly kind and took the time to clearly explain all the fitness courses available. It made the whole enrolment process easy and informative. Excellent support!
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LEAP Academy is an innovate training provider delivering health & fitness qualifications. They offer 12 accredited qualifications, regulated by the UK's Regulated Qualification Framework (RQF).
LEAP high quality courses are designed and written by academics, accredited by a leading awarding organisation and, unlike other training providers, are delivered by inspirational leaders who have first hand experience and successful careers in the industry.
Each course leader has been specifically chosen due to their knowledge, personality and leading reputation to ensure the course content is top quality, but also highly engaging.See more
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