Review Time
Absolutely avoid this companyTLDR: They overcharged me twice, marked my work wrong, gave no clear communication and took over 7 months to send my certificate!!Firstly, the course is alright and easy to understand but the problems come when you need any assistance or customer service. I paid off my course early but they continued charging me even after I told them to stop and refund me. It wasn’t until I raised it with my bank that anything was done about it. I then finished my course and had no communication about if my course was being marked and how long this would take. So after 3 months of waiting I sent an email only to find out they were missing a piece of work, even after it had all been signed off! The fact no one thought to email me to get this sorted earlier is appalling! It then took 5 more months of chasing up and receiving only vague excuses as to why it was taking so long. I know people that started, finished and received their certificates from other companies just in the time I was waiting for mine! Don’t waste your time.
I enrolled in the Level 3 Diploma for the Gym Instructing and Personal Training Practitioner course with high expectations, but unfortunately, my experience with Learndirect has been frustrating and disappointing.There were significant delays in registering me for my exam — beyond the timeframe they themselves quoted — and I received no proactive updates during that period. This left me unable to progress for over a month, with no accountability from the provider.I also encountered serious technical issues during multiple exam attempts, including connection failures and long delays in accessing proctors. Only after repeated failures did I receive a retrospective explanation blaming my device’s RAM — something that was never mentioned during the exams, despite reaching out to their support team at the time.When I raised these concerns, along with inconsistent pricing for resits and a lack of transparency about exam feedback, I was met with a generic and dismissive response. No meaningful resolution was offered — not even a supported resit or partial refund. I was simply told the matter was closed.Given the cost of the course and Learndirect’s claims of learner support, this experience has been extremely disappointing. I’ve now had to escalate my complaint to the awarding body and consumer advice services.I hope others consider this experience before enrolling, especially if you expect timely support and fair exam conditions.
I’ve now been overcharged 4 months in a row for my PT course. They offered me a discount if I paid off my payment plan, which I did, but they’ve still charged me every month since. Every month they promise to refund me and stop the charges but they don’t, so I have to dispute the charge with my bank. This includes this month, after they promised last month on Trustpilot (via Learndirect, their partner..?) to stop the charges! They’re ignoring my emails to multiple support addresses. This is completely unacceptable, I no longer trust this company and am hereby requesting a full refund for the course.
The courses are really good quality, at a reasonable price. However, it is really disappointing that it seems as though you have to chase them for certificates. I appreciate that you can’t expect to receive your qualification immediately after the course is completed, but they don’t really update you on when you can expect to receive it. I have completed 3 courses with them now. The first one was supposed to take less than 6 months and I believe I received it after 9 months. The second one I had to print off myself despite the fact I was told I would be sent it. I am still chasing the third one and have had little to no updates and when I have been updated it’s been several days after I got in touch. My most recent request for an update was ignored which I sent almost 2 weeks ago.Like I said, happy with the course quality and they’re a decent price. Felt as though I learnt a lot from them, but will probably be the last time I use leap where I probably spend more time waiting for qualifications than actually doing the course. The person I’ve spoken to has been polite and professional but customer service could definitely be improved with speed of response.
Just signed up to the L3 PT and S&C course with Carl. He has been extremely helpful and very patient with how many questions I had for him. He answered all questions with so much detail which really put me at ease in signing up. Excited to start my course :)
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LEAP Academy is an innovate training provider delivering health & fitness qualifications. They offer 12 accredited qualifications, regulated by the UK's Regulated Qualification Framework (RQF).
LEAP high quality courses are designed and written by academics, accredited by a leading awarding organisation and, unlike other training providers, are delivered by inspirational leaders who have first hand experience and successful careers in the industry.
Each course leader has been specifically chosen due to their knowledge, personality and leading reputation to ensure the course content is top quality, but also highly engaging.See more
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