leap-academy.co.uk

4.2
4.2 Based on 83 reviews

LEAP Academy is an innovate training provider delivering health & fitness qualifications. They offer 12 accredited qualifications, regulated by the UK's Regulated Qualification Framework (RQF). LEAP high quality courses are designed and written by academ...

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Average Rating

4.2

/
5

83 Reviews

5 Star
76%
4 Star
2%
3 Star
2%
2 Star
5%
1 Star
14%

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Review Time

Samuel Cooper
Amazing tutor (Richard)

Amazing tutor (Richard) who sorted me out with everything and was incredibly helpful. I couldn’t have asked for more from him. Carl Edwards (sales) was also just genuenly a lovely and very helpful fella who made enrolling into the course super easy and stress free.

5
Date of experience: Sep 22, 2023
Zachary_P73
The company clearly stated a ‘no more…

The company clearly stated a ‘no more than 30 days’ refund policy. It’s been over 30 days with no refund and I’ve chased it twice prior to writing this review. I’ve called this morning and am still having to wait for this to be chased. Utterly frustrating and sad that a company is unable to adhere to its promises to people. Totally bad look for a company with typically good reviews. Based on this, I would not recommend this company at all.Update: upon their below reply I would like to clarify that I had to contact the leap academy on 4 separate occasions to get my refund processed. So in response to theirs below comment of my issue being resolved upon contacting them, it wasn’t… until the Fourth time and that person decided to raise to the head of finance who then initiated the refund. Do better guys!

1
Date of experience: Sep 05, 2023
Noelle Adams
Difficult and stressful

I began my Personal Training with Leap Academy. As it is all online, i thought this would be the best option for me with working 2 jobs and constantly being busy! I really enjoyed doing all my notes/ watching the videos/ learning about the different elements of the course. However, it came to the exams. I’d booked my exam in online for a certain date, i’d also booked this day off work to give me time to revise and be prepared for it. What you’re basically dealing with is online robots, not one single human being to communicate through on the day of your exam. I couldn’t get onto mine at my booked time, it constantly kept saying the website was blocked. I’d literally tried EVERYTHING at this point, rang Leap, no answer, rang the exam company, no answer. I’d booked a day off work for this and was left sat in floods of tears from the stress of missing my exam and becoming so frustrated at trying to get it to work. I booked in again a few weeks later and the exact same situation happened. I then left the course. I’d done all my hard work for months to then not even be able to do my exam. They should let you do the exam in person. It was honestly so difficult and frustrating. I’m now with another company to complete my Personal Training which has been smooth sailing ever since i started. This might not be the same for everyone but for me there was absolutely no support, no help and being left in tears from something i was so excited about is definitely not a good outcome.

2
Date of experience: Aug 27, 2023
Sheryl Carter
I've received quick response

I've received quick response, all my questions were answered over the phone, I've enrolled onto the fitness course the next day. The course is a good value for money. I spoke with Carl Edwards and he was very helpful and friendly, helped me to set up my online learning and I was able to start the course after my enrolment, no waiting time, no delays.

5
Date of experience: Aug 15, 2023
Josiah W.
I can't say enough good things about…

I can't say enough good things about LEAP Academy. Their online courses have been a game-changer for my health and fitness journey. The content is top-notch, and the support from their team is outstanding. I've seen amazing results, and I highly recommend them to anyone looking to get into a career in fitness

5
Date of experience: Jul 21, 2023
Increase
Thank you to Sarah for helping with any…

Thank you to Sarah for helping with any problems I had during my first exam sitting, it was great to have someone to guide and reassure me!

5
Date of experience: Mar 08, 2023
Agnes Baker
LEAP academy's customer service has…

LEAP academy's customer service has been absolutely FANTASTIC.Huge shout out to Carl & Sarah who have been so prompt, supportive and kind.Really impressed and could not rate the course enough.

5
Date of experience: Mar 03, 2023
Kate Sanders
100% recommend!!!!!

I just finished my first unit of my Level 3 Diploma for PT and I am absolutely loving it. The course material is very complete, and the learning portal is pretty intuitive. I am very pumped about becoming a PT and Im so glad I chose Leap Academy...I get to set my own deadlines and that just motivates me to be even more disciplined. 100% recommend!

5
Date of experience: Feb 09, 2023
Oscar
So far, really impressed!

I have only just started my course, but I can already say the materials are great, the content is very interesting and when I asked a question I got a really helpful response within four hours! Remarkable!!

5
Date of experience: Feb 08, 2023
Brilliant company lovely staff.

Brilliant company lovely staff.Highly recommend to all those wanting to learn with a excellent company.Very helpful, supportive, patient and understanding. 10 stars out of 5 for me definitely 👍.

5
Date of experience: Jan 25, 2023

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Business Details

  • LEAP Academy is an innovate training provider delivering health & fitness qualifications. They offer 12 accredited qualifications, regulated by the UK's Regulated Qualification Framework (RQF).

    LEAP high quality courses are designed and written by academics, accredited by a leading awarding organisation and, unlike other training providers, are delivered by inspirational leaders who have first hand experience and successful careers in the industry.

    Each course leader has been specifically chosen due to their knowledge, personality and leading reputation to ensure the course content is top quality, but also highly engaging.See more

  • email questions@leap-academy.co.uk
  • language https://leap-academy.co.uk

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