Name: leaseweb.com
Telephone: 000000000
Rating: 2.8

Riley Lewis Guest

Frustrating Account Verification Experience

I enrolled in their services and submitted all the necessary documents for account verification. They requested my business registration, and I provided a screenshot of my profile, but they rejected it. This situation is absurd. I've been struggling for three days, and my account and services are still not set up. Customer service is very poor. I hope to receive a refund to switch to another provider, as this is affecting my business and wasting my time. I wouldn't recommend this service unless you have the patience to manage the situation.

Date of experience: Dec 22, 2025

Leopold P. Guest

2 months ago

Avoid This Service: A Waste of Time with Slow Support

I signed up for their services and submitted all required documents for the initial account verification. They requested my business registration, and I provided a screenshot of my profile, but they rejected it as unacceptable. This is unbelievable. I've been dealing with this for three days, and my account and services are still not set up. The customer support is terrible. I wish to get a refund so I can switch to another provider, as this is impacting my business and wasting my time. I wouldn't recommend this to anyone unless you have the patience to deal with them.

Date of experience: Dec 20, 2025

NK Guest

2 months ago

A Decade of Dependable Service and Support

We have been using the company for over 10 years, and the experience has consistently been outstanding. Their support team is responsive and knowledgeable, and the infrastructure is stable and reliable. They have proven to be a trustworthy partner, and we confidently endorse their services.

Date of experience: Dec 17, 2025

GB14 Guest

2 months ago

Excessive Bureaucracy and Financial Loss

We placed our first order in 2024 and made an annual payment. In January 2025, they canceled the order and refunded the payment, claiming a mismatch in the company registration. Because they processed the registration in December and refunded it in January, I incurred a tax on a part of the annual payment, resulting in a loss for no reason. Months later, a representative contacted me and offered "6 months of free use" in writing. During a meeting, they tried to reduce it to 3 months, but we settled on 4 months. I asked for additional IP addresses, but they said it wasn't necessary and could be added later. To my surprise, during the free period, no changes were allowed. Even connecting the servers we received was impossible. We couldn't use the system and found serious security vulnerabilities, which we asked to be resolved. I wanted to reach a compromise, but too much time had passed. Since the error was theirs, I requested adjustments, but they refused to refund the unused period. They harassed me with emails, and during a face-to-face meeting, the representative offered a "free" switch due to security issues. After a lengthy process with a more experienced manager, I accepted their offer based on new guidelines. However, while waiting for installation, the solution never materialized, and the situation became unbearable. We started using another provider. Months later, we began receiving invoice emails that were confusing and incorrect. Despite my efforts to clarify the situation, they threatened to send the debt to a collection agency if I didn't pay. Instead of correcting their mistakes, they resorted to intimidation. A successful company indeed.

Date of experience: Dec 17, 2025

Dave Guest

2 months ago

Exceptional and Personalized Support

The support I received was outstanding and very personalized. All of my requests were addressed and fulfilled promptly and effectively.

Date of experience: Dec 11, 2025

Antonia Harris Guest

2 months ago

Intrusive Verification Process

I ordered hosting, expecting a standard server provider. After payment, I received an email demanding extensive KYC verification, including business registration documents and personal information. As a private citizen, I don't run a business; this was for personal use. I refused, as my personal data is my business. They treated me like a suspect, forcing me to provide information under threat of canceling my order. This isn't security; it's an invasion of privacy. I demanded cancellation and a full refund, but their dismissive attitude suggests they feel too important. Avoid this service if you value your privacy; choose a provider that respects it.

Date of experience: Dec 06, 2025

Charley Hughes Guest

3 months ago

Unsatisfactory Customer Support

Their servers and products appear fine, but their customer support is lacking. I've been a customer for years and canceled my contract just two days late. I reached out for leniency but received a robotic response regarding the early termination fee. Upon further communication, I received the same response in different wording. When I asked for alternatives, the reply was brief and unhelpful. Ticket: 1686512

Date of experience: Nov 27, 2025

Suzanne Kelly Guest

3 months ago

Dependable Service Over Time

Our long-term experience with the company has been very positive. Their infrastructure is stable, performance is consistent, and the support team is responsive when needed. The ability to maintain reliable service has been a significant advantage for us. The company can be a solid choice for businesses seeking dependable infrastructure and service quality. Thank you for the years of service.

Date of experience: Nov 26, 2025

Ron Turner Guest

3 months ago

Incredible Service Experience

I truly believe that this company offers the best cloud service available today, not only due to their pricing but also because of their quality and service. I have been using their service for three years for my business, and it has always been reliable.

Date of experience: Nov 25, 2025

Gunnar Guest

3 months ago

Outstanding Support from UK Providers

I’ve used several UK and London-based server providers, and this one has offered the best instant support. A representative in particular has been fantastic, and we plan to continue expanding our server base here due to the simplicity and quality of customer service.