Review Time
Great experience from start to finish. Lewis from the team came over swiftly and gave an in person valuation of what we needed to move. It was very accurate in comparison to the actual service we received and paid for. There were no issues on the day of moving out, Rob and his team arrived and sorted everything out swiftly, no damage to our items that went into storage for months before we had them moved to the north of the UK (from the south). Tracey did a great job at organising a move in date, considering we gave very vague timelines due to a completion date on our move in property not being confirmed for much of the time we had our items in storage. No issues on the day moving in either, somehow the logistics team managed to get the same lead who packed us on move out day to handle the move in, which made everything super easy.I have back issues and didn't have to lift a finger for the whole process which is exactly what we were looking for. Thanks again for a great move!
So the service was "ok". Promised floor coverings and picture sleeves and TV covers. None. Guys turned up on day one. No introduction. Spent six hours loading. Didn't moan once about us or the weight but moaned constantly about management and lack of resource. Tail lift on truck didn't work.BO smell and smokers! Day two. Two even grumpier guys. Again Didn't introduce themselves. Took the doors off the fridge when it actually came in with them on. Again smokers. Was quoted for two containers. Only 3/4 fill 1st and 1/2 second. They then went to another pack and store job after me. So my container had other clients goods in? Week later they delivered. No ramps! No working tail lift and no equipment to assist them moving everything down 42 - 62 steps down. Five guys both days. All polite. Again no intro except from "Steve" worked very hard. No moaning about the 300+ boxes and heavy stuff but a lot of moaning about management and lack of equipment. No sack barrows no stair climbing trolley etc. It then hammered down with a huge thunderstorm. They had no wet weather gear at all. They all got absolutely soaked. Again no floor coverings offered nor used. Going with a "National" company I would have expected a little better. NOTHING broken though. But I did feel for guys. Dave the estimator was good. But I feel he should go out on some moves to discover the actual offer. Lorries and containers were tatty.
The team Lewis, Tracey and finally the driver Steve did everything to assist and made me feel good and everything was running according to the schedule Lewis had laid out. Also the German agent one needs today was so helpful. Thank you once again. If I ever need a removal company I will chose Britannia Leatherbarrows again!
Removals done over 2 days, owing to distance of travel from previous home to new home. Both sets of Removal Teams were great. Nothing was too much trouble for them. Disassembled & reassembled furniture (some a bit tricky) with care. I certainly recommend this Removal Company & definitely would book them again if needed. Many Thanks guys!
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Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process.
For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.
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