Review Time
Shocking.
Lenses haven't arrived despite passing for next day delivery, told to wait 4 days.
I asked for refund and was refused as they said lenses had been dispatched.
Moustapha in customer service chat was most unhelpful and rude
I had ordered some lenses very good price and was a bit disappointed when 3days they hadn’t turned up ,so I tracked the delivery only to see someone else’s doorway accepting my order(thanks Royal Mail)I complained to Royal Mail only to be told I should contact the supplier in which I did even though I did not blame them ,and they send my order out again free of charge signed for delivery without a question or quibble and they arrived 2days after emailing them what superb customer service and care and how grateful I am I will carry on using and couldn’t recommend you enough thank you
My lenses were sent to the wrong address (my previous one) even after updating my details. I reached out via email and was offered a replacement, but it’s been nearly a week with no response to my inquiries. The live chat feature is also non-functional.
Ordering and delivery are consistently simple and quick. I wouldn’t choose anyone else. A big thank you, especially when I leave my order to the last minute; I can almost always count on receiving my lenses the next day. While this isn’t guaranteed, it has always been the case in the five years I’ve been a customer.
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We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!See more
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