lenstore.co.uk

4.8
4.8 Based on 21 reviews

We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team train...

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Average Rating

4.8

/
5

21 Reviews

5 Star
87%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
9%

All Reviews

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Review Time

Andy Sampson
Shocking. Lenses haven't arrived despite passing for next day delivery, told to wait 4 days. I a

Shocking.

Lenses haven't arrived despite passing for next day delivery, told to wait 4 days.

I asked for refund and was refused as they said lenses had been dispatched.

Moustapha in customer service chat was most unhelpful and rude

1
Date of experience: Feb 19, 2026
Nicholas Pilmoor
I had ordered some lenses very good price and was a bit disappointed when 3days they hadn’t turned u

I had ordered some lenses very good price and was a bit disappointed when 3days they hadn’t turned up ,so I tracked the delivery only to see someone else’s doorway accepting my order(thanks Royal Mail)I complained to Royal Mail only to be told I should contact the supplier in which I did even though I did not blame them ,and they send my order out again free of charge signed for delivery without a question or quibble and they arrived 2days after emailing them what superb customer service and care and how grateful I am I will carry on using and couldn’t recommend you enough thank you

5
Date of experience: Feb 08, 2026
Tazewell
Good value despite recent price hikes

Prices are good, even with recent increases like everything else... Fast shipping and high quality. I strongly recommend them!

5
Date of experience: Dec 14, 2025
ImortalGod55
Delivery mishap

My lenses were sent to the wrong address (my previous one) even after updating my details. I reached out via email and was offered a replacement, but it’s been nearly a week with no response to my inquiries. The live chat feature is also non-functional.

1
Date of experience: Dec 10, 2025
Grateful for the swift lens delivery.

I appreciate the quick delivery of my lenses.

5
Date of experience: Dec 04, 2025
Fast and dependable

Fast and dependable.

5
Date of experience: Nov 11, 2025
Kitty Morris
Always a simple and quick ordering process

Ordering and delivery are consistently simple and quick. I wouldn’t choose anyone else. A big thank you, especially when I leave my order to the last minute; I can almost always count on receiving my lenses the next day. While this isn’t guaranteed, it has always been the case in the five years I’ve been a customer.

5
Date of experience: Nov 08, 2025
Marigold Morris
Always a hassle-free experience

I’ve never encountered an issue, ordering my contact lenses for years with consistently fast shipping, even with their 'standard' delivery (within 24hrs).

5
Date of experience: Nov 01, 2025
Astrid A.
Highly recommend

I highly recommend.

5
Date of experience: Nov 01, 2025
Victote
Great prices and quick delivery.

Prices are very competitive—much cheaper than others. I hope the quality remains the same when I reorder. Delivery was very prompt and free. Overall, a delightful shopping experience.

5
Date of experience: Oct 30, 2025

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Business Details

  • We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!See more

  • email customerservices@lenstore.co.uk
  • call 08000106865
  • language https://www.lenstore.co.uk/

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