Name: leroymerlin.it
Telephone: 000000000
Rating: 2.6

meganova8396 Guest

Item not received, no refund after two months

I did not receive the item. Over two months later, I still have not received a refund. I have contacted the support team daily, but I only receive the same, often unhelpful, responses. Very disappointing.

Date of experience: Dec 19, 2025

Sammy Cook Guest

2 months ago

No refund received yet

I have not received the item. More than two months have passed, and I still have not seen a refund. I have contacted the support team daily, but I keep getting the same, sometimes rude, responses. Very frustrating.

Date of experience: Dec 19, 2025

Ginny Johnson Guest

2 months ago

Excellent assistance received

I received outstanding assistance regarding my request, and the issue was resolved effectively.

Date of experience: Dec 05, 2025

AB57 Guest

2 months ago

Quick response

The operator provided a swift and intuitive response.

Date of experience: Dec 04, 2025

Nicholas Cook Guest

3 months ago

Courtesy, efficiency, and professionalism

The representative in the sales support was highly professional, very kind, attentive, efficient, and eager to listen.

Date of experience: Nov 27, 2025

Eddie230342 Guest

4 months ago

Poor customer service

I provided all necessary information for a purchase, but they claimed they couldn't retrieve my receipt due to it being in a different department. Now, I can't exchange the faulty item I bought.

Date of experience: Oct 29, 2025

MB82 Guest

5 months ago

Disappointed with customer support

I placed an order due to a promotion, attracted by discounted products. I paid for the order, and everything was in stock at the time. Part of my order was canceled because the items were unavailable when I was to pick them up. Customer support offered no solutions and suggested I reorder without the discount, despite my concerns. This situation has been very unpleasant and has caused me significant trouble.

Date of experience: Oct 03, 2025

Drew Howard Guest

5 months ago

Good support received

The support was good, quick, and to the point.

Date of experience: Sep 25, 2025

Xanoop84 Guest

5 months ago

Untrustworthy and unhelpful

I find these people untrustworthy. They mishandle personal data and refuse to delete it upon request. I strongly advise against sharing any information with them.

Date of experience: Sep 17, 2025

Ember Brooks Guest

6 months ago

Avoid purchasing windows here

I bought skylights from the store, and the sales staff were terrible at communication, leaving me in a tough spot. They ignored important questions, forcing me to drive 45 minutes for answers. Only the independent installer was professional. I recommend going directly to the manufacturer instead.