Review Time
Brand new tap, slow to shut off and constant drip. They asked for video which I supplied. They sent a plumber to look at, he changed cartridges and no better. He took a video and said head office would contact to advise. Last I heard.
Poor quality for price
The service that I received from Customer Technician, Emma Wood was flawless, and there are no other words other than that.We have ordered numerous AXOR products, one of which open opening the box had all connection parts missing. Emma was not only prompt in responding to all my queries via email, she provided a stressless and speedy solution in offering to send all the missing parts directly to me which was covered in the warranty.It is a rarity these days that you are able receive a response let alone an immediate solution. Emma should be commended not only for her product knowledge and performance but her sheer ability to have a conscience to undertake her job with a high level of due care and attention.I wish there were more Emma's within businesses, unfortunately, this is definitely not the case!Thank you, Emma xx
Brand new tap, slow to shut off and constant drip. They asked for video which I supplied. They sent a plumber to look at, he changed cartridges and no better. He took a video and said head office would contact to advise. Last I heard.Poor quality for price
The best customer service I've experienced in recent years. I sent an email to Hansgrohe as the handle of the mixer tap I'd had installed three years ago was not closing properly. Not only did I receive a prompt email from customer support, I was amazed that the spare part was delivered the following day.
Our Hansgrohe kitchen mixer tap developed a problem after a fairly short time. I contacted customer support at Hansgrohe who advised that the cartridge needed replacing. They ordered it from Germany and arranged for one of their plumbers to fix it. He rang to arrange a convenient appointment, arrived promptly and carried out the repair in minutes. He was extremely polite and advised us not to use cleaning products on the tap in future, just plain water. All this was done free of charge. Unbeatable service from Hansgrohe.
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Beautifully designed and German engineered showers and taps for the bathroom and kitchen, featuring shower heads, shower systems, basin and kitchen taps.
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