Review Time
I ordered three items, but for two, I received a notice saying the delivery date was unknown. I later got confirmation that only the item with a set delivery date would proceed. When I asked about the delivery date, my inquiries were ignored, and my order was canceled without my approval. To add to my frustration, I still haven't received a refund. When I reached out for assistance, they blocked my IP address.
My order faced major delays. Now I'm trying to return it but I'm encountering many problems and hurdles. I canceled the order before it was delivered, but they refused to process the cancellation and insisted I wait for delivery. Now they have denied my return request, and my appeal was also rejected. Additionally, their system displays a delivery date instead of a shipping date. I was not informed in advance about this significant delay. I contacted them the day before it was shipped, and the same day I learned about the delay. They violated the contract/delivery date, yet when I tried to cancel due to this, they denied my return!
Updated from a 1 star review. Was initially charged double for shipping and denied acknowledgement of the issue nor a refund of the extra shipping (for windshield wipers, shipped from Wisconsin to Minnesota). However, the company did reach out, accepted responsibility and refunded the additional postage that I was forced to pay in order to receive my order.
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