Review Time
This bottle is amazing, I got a 750ml original bottle and I have an interchangeable sports lid which is so useful and convenient (even if it does leak a little now and again). I love the engraving name feature (although it's an extra £10). Keeps drinks cool, would recommend
I encountered an issue with missing items from my order and reached out to the company via live chat. The representative managed everything flawlessly from beginning to end. She quickly grasped the situation, clearly articulated what had gone wrong, and took full responsibility for resolving it. Without any delay, she arranged for replacement items and even upgraded the delivery to express service as a kind gesture to prevent any further hold-up. Her communication was clear, courteous, and reassuring throughout, making me feel truly valued as a customer. This is precisely how customer service should be delivered: efficient, proactive, and focused on the customer. A big thank you to the representative for transforming a frustrating situation into a very positive experience. She is a true asset to the company. Highly recommended.
I was in need of a new lid, but the specific one I wanted was out of stock or discontinued. The support team looked for alternatives and found one, although it wasn't a perfect color match. That was fine with me, and they even shipped it to me at no cost! I'm grateful as it keeps my bottle functional.
It's best to steer clear of the flip bottle series 2, as it tends to leak and is tricky to open without touching the mouthpiece. The design falls short, indicating that a redesign would be beneficial. I highly recommend choosing an alternative bottle that ensures your drinks stay secure and doesn't necessitate constant handling for each sip. Additionally, be prepared for leaks if it's not positioned upright!
I returned a bottle due to its poor quality, following the instructions provided and even covering the return shipping cost. The parcel has been stuck as 'on its way' since 26 November 2025, with no updates. The courier suggested I reach out to the company, as sometimes deliveries occur without tracking updates. The customer service from the company has been very unhelpful. I was informed they would look into it with the courier, which could take 10–14 working days, but it's now been over two weeks without any news. My follow-up inquiries have gone unanswered. They will not process a refund until they receive the parcel, even though this seems to be an issue with their selected courier. It has been nearly a month since I returned the item, and I'm still uncertain about my refund. Very disappointing service overall. The combination of the company and the courier is unfortunate - I wouldn't recommend purchasing from them.
I encountered a delivery issue, likely due to the courier. However, after explaining the situation to the support team, they were incredible! They ensured I received my items before Christmas! Huge thanks to the representative who handled everything!
A very disappointing purchase. I spent over £75 on three items, and only the water bottle functions properly. The flask leaks, cools down too quickly, and the paint has chipped after just three months. The company's lack of response to complaints and removal of my negative reviews is shocking. Save your money and choose a different brand; there are better options available that actually perform well.
Very unsatisfactory experience. I spent over £75 on three items, with only the water bottle being usable. The flask leaks, loses heat in two hours, and the paint is already chipping after just three months. The company's lack of response to complaints and the deletion of two of my negative reviews is unacceptable. Avoid this company and consider other brands that actually perform well.
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Chilly's mission is to accelerate the adoption and everyday use of reusable products.
We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
