Review Time
The support team is unable to assist you effectively. After placing an order, you may wait up to two months for shipping, all while lacking any confirmation or order number. When you try to reach customer service, you’ll encounter an automated system that seems unfamiliar with the product or the company. You'll need to spell out the name of the company just to be transferred to a representative. After a long wait on hold, you might finally speak to someone, but they may deny any knowledge of your order. Due to insufficient information for delivery, I'm unable to retrieve my package and have lost 60 dollars. I can't speak to the effectiveness of their products, but there's a strong chance you might never receive them.
Liftmaster's warranty needs a large asterisk advising that their service is limited to whenever they get around to it. They admitted to me that they slow down deliveries to their service department for their own convenience knowing it slows down their receiving parts sent in for repair/replacement under warranty. Their concern for their customers inconvenience could not be lower. Turn around time for warranty repairs/replacements is several months! Will NEVER purchase from Liftmaster again.
Product has really started going downhill the last 5 years. Many call backs to rarely be the correct detective part without any compensation as a small company. Customer Service is equally bad with minimal solutions to resolving issues. One guy seemed half asleep in the conversation. Recently had a brand new 6690L be defective out of the box with a non working light. Nice that I have to replace it being an hour away. Choosing a new product from now on.
Their customer service can do nothing for you. You'll put in an order. They'll get around to shipping your order sometime in the next two months, and in the meantime, you'll have no confirmation number, no order number, nothing. Calling customer service will put you on the line with a robot that has never heard of the product or the company before. You have to spell the name of the company to it before it'll transfer you to someone. And after you sit on hold for a long time, you might eventually talk to someone, but that someone will gaslight you about not finding your order at all. There wasn't enough information for fedex to deliver the package and I don't have enough information to contact fedex to correct the problem, so i'm out 60 dollars. I can't tell you whether their products work or not, I can just tell you there's a good chance you'll never get them at all.
I ordered a LiftMaster Gateway from their website. They take a 10 days to ship in-stock items, plus 5 days transit time. Pure inefficiency. I can't even imagine how this company would deal with more complex support issues. It just takes one minute to grab a small box and stick a shipping label on it. Come on, guys, it's not rocket science.UPDATE: After 15 days still waiting for the Gateway. Terrible experience
LiftMaster web cite to purchase recommended the wrong replacement batteries. Returned batteries, waited a month for refund before calling customer service. Customer service was unhelpful and unsympathetic. I requested a supervisor which took 3 request to reach. The supervisor, Dianne, not a women, took unsympathetic to a new level. He was uncaring and advised me they followed their proper procedure and did nothing wrong. If LiftMasters goal is to lose customers Dianne is right. The entire experience cost me $30.40 to ship/return the wrong part they sent. I will no longer be doing business with LiftMaster or Chamberlain as they have no integrity or concern for their dwindling customer base.
TERRIBLE COMPANY TO DEAL WITH! Bought a brake tester off them, remote not working . They have been promising for almost a year to provide a replacement, they constantly lie! Just been told that they will not provide me with one, although they advised me 2 weeks ago that its in the post - this came from a manager! The girls on receptions are as bad... love to name and shame them!! AVOID THIS COMPANY AT ALL COST!
New lift master garage door opener does not work on older cars with homelink. Have to buy another device for $60. The installer brought the repeater today did not work said I have no idea and gave me a phone number and left with zero solution. I called liftmaster and was told after 40 minutes on the phone telling me how to sync the opener that I had the wrong repeater. Now I said I followed the directions step by step and the so called expert could not get it to work. Should have asked from the beginning what model repeater I had. If I knew from the beginning that this was going to be 3 service calls and hours of my time I would have purchased another brand. Why could liftmaster not spend the extra couple of bucks to put the proper chip in the opener to work on older cars. But they had to waste money on a phone app I will never use. Product was a disappointment and the installer was not very familiar or informed about the product. After the 1st service call to install the opener, I knew more than the company. I am still waiting for the correct repeater and if this does not work the company can take back the opener and I will find another solution that actually works. Also liftmasters customer service voice response unit is awful because I wanted to speak to a person but had to listen to the installation instructions which I had tried many times just to finally speak with someone who again wasted me time trying to make the wrong device work.
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Manufacturer of auotmatic parking lot and driveway gate operators with inherent backup power.
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