Review Time
We have been a loyal customer for over 7 years, but our experience has taken a serious downturn. Our subscription costs suddenly increased by nearly 100% without any authorization from our side. When we requested to speak with our account manager, it took over a month just to get an email response. Even after deciding to leave the company, our account is still being charged.This is unacceptable, and after years of loyalty, it’s disappointing to see such disregard for customers. There are far better software providers out there who value transparency and service.AVOID LIGHTSPEED.
I've had and continue to have a terrible experience. I've used their service for over a year. The technical support is ineffective; far from helping you, they cause you more difficulties if you're lucky and they answer the phone. The fees are expensive, and I've been trying to cancel the service for months. They always make some excuse and continue to charge me every month. I have more to say, but I don't have enough space. In short, I don't recommend it. Save yourself the trouble.
After almost nine years of using the R series retail platform to house our stock and monitor our turnover, be absolutely aware that they are using dirty tactics to get you to switch from a user to a terminal user to physically process your transactions as well.It is nothing short of a shakedown essentially charging you for a service until they make you exempt if they are unable to buy out or match your pre-existing agreement for your terminal charges.With vague communications of a transaction change coming they will automatically take money from your account to that of your terminal provider.The situation is now resolved and I'm happy with the outcome however be aware of the situation, J.
A superb POS which has changed our working lives for the better. Would highly recommend to any businesses in the hospitality sector. As the owner of a very busy gastropub in West Wales, I spent many hours researching the market and am delighted with our choice, from "soup to nuts" they deliver.
Transitioning both POS and stock management systems was always going to be a daunting task, but the Lightspeed team have made it actually quite enjoyable! From speed of responses to the wealth of (and ease of access to) support materials, we strongly feel we have made the right choice here. Still to 'go live', we can only speak at this stage to the quality of on-boarding and assistance as we ask the stupid questions, but we could not be more impressed - Simmone in particular has been a star, and gives the impression she has a real understanding of our needs. If the real-time experience is as good as that which we have had to date, then we can't wait to get started.
I have never seen company like this. Pathetic onboarding and they couldn't support it. No response of emails and phone calls. Hours invested on support calls to get onboarding.Finally have to ask to cancel the contract and NO response to that either.
Terrible experience and still going through it. Held to ransom on card machine which they could not match prices and I still keep getting charged hundreds, totalling thousands of pounds when I do not use their system and have gone through the cancellation process. Has given me and my family huge anxiety to deal with when we are a small business. Avoid at all costs.
I would like to thank Theo Tananakis who helped me set up my POS system, and back office. He went above and beyond, even assisting me over the weekend. He was extremely polite, patient, and helpful throughout the entire process. He explained everything in detail without rushing, and made sure I fully understood how to use both the POS system and the back office features. The way he handled everything was very professional, and I truly appreciate his support.
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