Review Time
Had Lightspeed for 15+ Years. Have tried for months and cannot get resolution for many problems happening with your software and analytics. Customer service and account managers never follow up or return calls.
Beware before you choose them. Do better Lightspeed!!!
Lauren Allan has been incredible. She walked us through the potential transition from Revel to K Series, breaking down the pros and cons in a way that actually made sense. She was always available, incredibly thorough, and genuinely listened to what we needed for our business. Having her support made all the difference - we couldn’t have asked for a better account manager.
Having been a customer for over 10 years, I was initially very impressed. Unfortunately, the quality of customer support has dropped significantly. During my last attempt to seek assistance, I was disconnected on the first call. I called back and have now been on hold for almost an hour without any response. This situation is quite disheartening, especially considering my loyalty over the years. I am seriously contemplating switching to another provider.
I recently worked with a Lightspeed representative (Danial) who went above and beyond to help us select and set up the perfect POS system for our business. Their expertise, patience, and genuine enthusiasm made the entire process seamless and stress-free. From answering our questions to ensuring everything fit our needs exactly, they truly made a difference. If you’re on the fence about Lightspeed, this kind of service is why you should go for it—highly recommend!
The company has been so supportive. If they are not sure about a question or topic, they work hard to find an answer. They are also very open to suggestions, and have a system for taking recommendations and requests into consideration. My only complaint is some of the integrations with 3rd party apps could be a little smoother, but overall still very easy to work through.
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