Review Time
I reported a technical issue and the response was both fast and effective. The customer services team were able to access back office technical support quickly when they ran out of answers too.
I recently encountered a problem when a short circuit caused one of my switches to malfunction. The assistance I received during my initial call was excellent; I was advised on a more durable solution using a relay after my replacement switch failed again and was replaced under warranty. Once the new equipment arrived, I was contacted by a representative who followed up with a call to ensure I had all the necessary information for installing the new switch and relay. This level of support was outstanding! After successfully installing and testing the setup, I inquired about repairing the old switch. The representative exceeded my expectations by explaining that the old switch could still be utilized to trigger a relay, giving new life to a device I would have otherwise discarded. I have been thoroughly impressed not only by the expertise of the support team but also by the innovative thinking displayed in suggesting an alternative use for my old switch. This experience exemplifies what exceptional customer service should be.
It's disappointing that the previous version functioned well, but the change to the new version has been quite frustrating. The app is complicated and hard to set up. Ultimately, it should be user-friendly, but navigating it feels overwhelming. To make matters worse, more than half of my devices stopped working overnight. Once again, technology has let me down after I invested significant time and money into it. I'm going back to traditional timers, feeling let down and frustrated. This technology simply needs to work; otherwise, it’s not worth it.
It's unfortunate that the previous version was effective, but the switch to the new version has been quite frustrating. The app is complex and challenging to configure. Ultimately, it should be easy to use, yet navigating it feels daunting. To make matters worse, over half of my devices stopped working overnight. Once again, technology has disappointed me after I invested considerable time and money into it. I'm going back to traditional timers, feeling let down and frustrated. This technology simply needs to function; otherwise, it’s not worth it.
The support team resolved all my issues efficiently. They were very patient and pressure-free, which was great for someone like me who doesn't grasp things quickly. A quality product that performs exceptionally well. Overall, an excellent experience!
We utilize dimmer switches and sockets in a wonderful extension we've built at our property. Our electrician initially set up the products, but we've encountered a few technical issues since then. I reached out to the support team regarding these problems, and the service I received was outstanding. Today, both representatives helped remotely reset our devices and did a fantastic job, even creating custom routines for easier cleaning. I cannot recommend the products and their exceptional support highly enough!
If you’re considering investing in smart lighting or power for your home, I strongly recommend this service. Although they may be pricier than inferior alternatives, you’re paying for excellent quality in both products and customer support. I've spoken with a representative multiple times for app setup and further purchases, and their expertise has been invaluable—extremely helpful and friendly! This level of support is worth every extra penny. Having worked in both B2B and B2C, I can confidently say their service is top-notch!
After purchasing a unit last week, I received a call from the technical department checking if I had installed the product successfully and if I needed any assistance. I had a couple of questions, and they were answered swiftly and thoroughly. Well done!
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