Review Time
In December of 2022, I purchased seven of these chairs (2 XL and 5 med.) for my agency. Our dispatch center is open 24 hours a day, 7 days a week, 365 days a year. These chairs have been occupied for just about as long since we bought them (dispatchers switch chairs around depending on their size). The chairs are heavy-duty, durable, and comfortable. I highly recommend them.I also would like to mention the outstanding service we received, specifically from Jack Hopkins. We had a couple of parts damaged during use. When I notified our sales rep (Jack Hopkins) and told him about the damaged parts. Jack got the parts ordered and when he received the parts, he came to my agency and installed the parts. About a month later Jack stopped in to see how the chairs were holding up for us, how we liked them, etc. In my opinion, Jack went above and beyond in terms of customer service.We have had the chairs for about one year. They are holding up to the constant use and abuse. Other than the initial damaged parts we have had zero problems with the chairs.
I keep getting asked over and over to review my experience. It sucked The website sucks this description of the chair said little to nothing you don't even have other photos. If I didn't have a chair made by this company that was perfect. I would never be buying a $1,000 chair with no reviews and one guy on YouTube with a video. I have given no information about how long it would take to ship the chair and I still have no information about how long it will take to arrive. I had to call to get the information on when it would ship. I'm so sure the chair will be good but put a little work into letting people know about it. Edit: Now that I have the chair. I love it not has good as the one at work but feeling good so far.
The shipment and delivery were faster than expected. However, the right/left adjustment feature on left arm of chair does not work. This chair is for an urgent reasonable accommodation/ergonomic need, but the chair does not meet the need in this condition.
This company has fantastic customer service. We have a 15-year-old chair that is wonderful shape. Have never had a chair more comfortable or ergonomically sound. A few years ago, the cylinder went out. There is a lifetime warranty, and the cylinder was replaced for free. Recently, we managed to put a tear in the vinyl of the armrest. We contacted BodyBilt's customer service department, asking if BY CHANCE we could replace the arm rest. They responded very quickly and positively and sent us cost information. We just talked with Mary Jones, who completed the order with us. She was nice, efficient, personable, and even could give us some advice on another aspect of the chair. I would give these folks 10 stars if the rating system allowed.
Customer Service is friendly enough but the warranty on these chairs is fairly limited and short-term. They don't seem to have much information on or service for what they consider "older" model chairs (mine is from 2008). Definitely not "Lexus-like" in terms of standing behind product with parts and warranty.
I have worked for Michigan Medicine for 29 years. Recently I had begun to experience neck discomfort, right arm numbness and sharp tingling and hand pain. After an Ergo equipment evaluation, I choose a chair from BodyBilt. I am amazed at what a change it has made. I went from a pain level of 6 to a level 2 allowing me to be more productive and proficient at work. I worked with Rick Reid who was wonderful to work with and was very knowledgeable of his product. He spent time with me to ensure I understood how to adjust my chair and answer any questions I had. Overall this has been a very positive experience and outcome.
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BodyBilt is the leading manufacturer of ergonomic seating in North America. Our focus is on creating maximum comfort and utilizing sustainability measures in our manufacturing processes. BodyBilt will never forego comfort for the sake of design.
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