Review Time
I don’t usually write reviews but I’m really disappointed in the quality of the flowers that were delivered to my auntie in hospital today. $86 should have been enough to make a half decent bouquet.
The flowers I paid over $130 for were supposed to be beautiful pastel soft colours, the flowers that were received were like supermarket flowers full of greenery and dark purple flowers with the odd pink
VERY VERY disappointed.
Wish I had of done my homework properly!!!
I’m extremely disappointed with my experience ordering from Lily’s Florist.
At around 1pm on the day before Valentine’s Day, I placed an online order for a rose and chocolate package. The same-day delivery cut-off was 2pm, so ordering the day before should not have been an issue. At 1:30pm I received confirmation that my order was processed and payment received.
However, at 5pm — four hours later — I was informed by text and email that my order had been cancelled due to “capacity issues” in my area. By that time, it was too late to organise flowers elsewhere before Valentine’s Day. To make matters worse, I was advised the refund would take time to return to my account, leaving me unable to immediately purchase from another florist.
Cancelling confirmed Valentine’s Day orders hours later due to capacity problems shows poor planning and a lack of reliability during one of the busiest periods of the year. Very frustrating and disappointing experience.
I ordered two weeks in advance, and while the online ordering process was straightforward, I didn't receive any confirmation regarding the delivery. Other services typically offer tracking options. When I reached out via phone and message, I was unable to get any information or email updates. Since I was sending the order interstate, I needed clarification on the receipt. Fortunately, a representative was eventually able to assist me and was both helpful and friendly.
The representative was incredibly friendly, helpful, and patient while assisting me in selecting the perfect flowers. The flowers that arrived were stunning, and the recipient was thrilled with them. It made the challenge of ordering from afar so much easier.
They accepted two orders (over $300 spent) for different addresses. Both were confirmed by the online service. The recipients were dealing with serious health issues, and one was celebrating a birthday. Cancelling and refunding isn’t sufficient, especially with the reason being 'Christmas holiday closure'—they should stop taking orders if they can't fulfill them.
I placed an order online and then received an email requesting more money because the glass vase was costly. When I called, they mentioned it was a long-distance delivery, despite being from a local supplier, and needed additional payments beyond what was stated in the email. Therefore, I decided to cancel the order.
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