Name: llella.com
Telephone: 000000000
Rating: 2.2

Ezekiel Brown Guest

Thrilled with the Service!

I can't express how thankful I am! I ordered two dresses for my daughter's homecoming dance, and the timeline was quite tight. I requested expedited shipping, and the support team was incredibly attentive to my needs, ensuring prompt delivery. My daughter received the dresses right on time, and the quality was outstanding and stunning. The representative was a tremendous help! I will certainly shop with them again, highly recommended!

Date of experience: Jan 15, 2026

Norman Reed Guest

1 month ago

Absolutely Amazing!

I can't express how thankful I am! I ordered two dresses for my daughter's homecoming dance, and the timeline was quite tight. I requested expedited shipping, and the support team was incredibly attentive to my needs, ensuring prompt delivery. My daughter received the dresses right on time, and the quality was outstanding and stunning. The representative was a tremendous help! I will certainly shop with them again, highly recommended!

Date of experience: Jan 14, 2026

SW20 Guest

4 months ago

Misleading Service

I paid for expedited service, but they sent it via ground economy. Despite their tracking saying the package was shipped, FedEx informed me they never received it. This experience has been frustrating and disappointing.

Date of experience: Oct 13, 2025

Wilfred Parker Guest

11 months ago

Difficult Return Process

I ordered a dress for prom, but it didn’t fit. When I tried to return it, I was informed I could only send it back to an address in China, which would cost me over $400. I ended up losing money and feeling very frustrated.

Date of experience: Mar 10, 2025

Elton Wilson Guest

11 months ago

Terrible Experience

This is the worst company to deal with. I paid for expedited shipping, but it took a month. They only want to refund a small portion of my payment. I still haven't received my order, and I'm now reporting this to my credit card company.

Date of experience: Mar 06, 2025

Virginia Scott Guest

1 year ago

Disappointing Products and Service

My experience was quite poor. Their cancellation policy is confusing and unfair. When I tried to return two incorrectly sized dresses, they only allowed one return for a partial refund. Now, I'm left with high return shipping fees and no resolution. I'm escalating this with my credit card provider due to their behavior.

Date of experience: Sep 11, 2024

Kian C. Guest

1 year ago

Extremely Unsatisfied

If I could give zero stars, I would. I paid for expedited shipping, but it took a month to receive a poorly made dress. The hem was uneven, and their customer service is unhelpful, insisting on return shipping fees to China despite the dress's defects. I captured a video of the issues, yet they continue to request more evidence instead of addressing the problems.

Date of experience: Apr 24, 2024

Hugh Patterson Guest

1 year ago

High Return Costs

My daughter ordered a $150 prom dress, but it didn't fit. We followed the refund policy and contacted customer service. They informed me I needed to cover shipping costs, which turned out to be $204 to return it. This situation has been very disappointing.

Date of experience: Apr 04, 2024

Bramwell W. Guest

2 years ago

Fantastic Experience

Everything was excellent. I had great communication with the seller throughout the process. Once the dress shipped, it arrived quickly. The dress is beautiful and fits perfectly. I will definitely shop here again.

Date of experience: Feb 29, 2024

ExOskyEX14 Guest

2 years ago

Caution Advised

Buyer beware - the dress was 7 inches small in the bust, and after a week of communication, they only offered a 30% refund. This experience has been frustrating.