loreal.com

1.3
1.3 Based on 41 reviews

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Average Rating

1.3

/
5

41 Reviews

5 Star
5%
4 Star
0%
3 Star
2%
2 Star
10%
1 Star
83%

All Reviews

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Review Time

Helen Jones
I bought the L’Oréal revive colour conditioner, which I’ve used for years, and the product has chang

I bought the L’Oréal revive colour conditioner, which I’ve used for years, and the product has changed, it’s absolutely disgusting, it smells and it leaves hair greasy and looking unwashed.
I’ve complained and have now been waiting over 6 months for a replacement product, which apparently was sent out last November but I e not seen it and no tracking number has been sent to me either, obviously my $10 loss means nothing to them!!!!

1
Date of experience: Feb 15, 2026
Selena Long
Disappointing Customer Service Experience

The customer service I experienced was extremely disappointing. After purchasing a perfume with a defective cap that leaked, I provided the necessary information but was met with a frustrating series of requests. I expected far more from a reputable company and felt completely ignored.

1
Date of experience: Dec 11, 2025
Reuben Butler
Decline in Men's Product Quality

The company initially had a strong reputation but has since failed to maintain its men's product line. It seems to have shifted focus, and I'm disappointed with the changes.

1
Date of experience: Dec 11, 2025
Mrlynch34
Unsatisfactory Customer Service

The customer support experience was very disappointing. I bought a perfume, but the cap was faulty and leaked. After sending photos and details, I was sent on a frustrating chase for batch codes and other unnecessary requests. I expected better from a supposedly reputable company.

1
Date of experience: Dec 11, 2025
Discontinued Favorite Color

I've been using the same color for over 20 years, but it's been discontinued for newer options that are not appealing. The new shades are disappointing. It's time to explore other brands that are updating their selections.

1
Date of experience: Dec 10, 2025
Perry Adams
Frustrating Experience with Color Cartridge

I cannot recommend the color system. I received a faulty cartridge and am unable to get a replacement because there's no way to speak with a representative. The recorded messages are unhelpful, and the cartridges are expensive, leading to a waste of money.

1
Date of experience: Dec 09, 2025
Discontinuation of a Great Product

The company recently discontinued a fantastic product, and the alternative is disappointing. It leaves my curls feeling dry and brittle. If something works well, there's no need to change it. I'm now searching for a brand that prioritizes quality.

2
Date of experience: Dec 08, 2025
Charley R.
Formula Change Disappointment

I've used this hair color for about 20 years and was very satisfied. However, the recent formula change has affected its performance; it doesn't cover gray as well and has a pink tinge. I'm really disappointed and will need to find another option.

2
Date of experience: Dec 03, 2025
Lester Reed
Misleading Promotions

The company creates misleading promotional calendars that influencers showcase, but the actual products are not what is advertised. It's quite disappointing.

1
Date of experience: Nov 14, 2025
Joshua
Time to Explore Other Options

It's time to move on; there are better products available now. I found two items not worth the price: one had a fragile applicator, and the other required a specific sharpener that didn't work well, making it unusable.

1
Date of experience: Nov 12, 2025

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