Review Time
Incredibly unprofessional and deceptive service. I ordered a product through a seller's official website but never received my item. There was no tracking information, no courier details, and absolutely no communication from their end. I attempted to reach out using the provided emails—one was invalid, and the other received no response. Phone calls also went unanswered. This level of neglect is unacceptable. They accept payment but fail to deliver the product or offer any support. Completely unreliable, misleading, and irresponsible service. I would strongly recommend others avoid ordering from this seller. Worst experience ever.
I faced some difficulties using my gift card, as the reference kept getting declined. A member of the support team went above and beyond to help me understand the necessary steps to activate the card and complete my purchase. The communication and care were exceptional, and the product I received was exactly what I wanted. Thank you!
The service was incredibly unprofessional and deceptive. I ordered a product through the official website but never received it. There was no tracking information, no courier details, and absolutely no communication from their side. I attempted to reach out via the provided emails—one was invalid, and the other never received a response. Phone calls also went unanswered. This level of negligence is unacceptable. They take payments but fail to deliver the product or provide any assistance. Completely unreliable and irresponsible service. I strongly advise others against ordering from this seller. Worst experience ever.
I love the yarn but need to order more to finish three separate projects. I've been trying to order for 4 months now, but there has been very little stock available. I was informed that stock is limited due to a new store opening, which is frustrating. I wish they would focus on fulfilling orders for those of us trying to complete projects for upcoming events. I hope another site will start carrying this yarn.
I had placed an order for yarn and was notified via email that it was out of stock. The email was personal, prompt, courteous, and quite impressive. My refund was processed immediately upon my response. The company clearly prioritizes customer satisfaction. The entire experience restored my confidence. It's refreshing to see a company uphold traditional values. 10 out of 10.
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