lovecrafts.com

4.1
4.1 Based on 41 reviews

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Average Rating

4.1

/
5

41 Reviews

5 Star
76%
4 Star
0%
3 Star
0%
2 Star
7%
1 Star
17%

All Reviews

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Review Time

Incredibly unprofessional and deceptive service.

Incredibly unprofessional and deceptive service. I ordered a product through a seller's official website but never received my item. There was no tracking information, no courier details, and absolutely no communication from their end. I attempted to reach out using the provided emails—one was invalid, and the other received no response. Phone calls also went unanswered. This level of neglect is unacceptable. They accept payment but fail to deliver the product or offer any support. Completely unreliable, misleading, and irresponsible service. I would strongly recommend others avoid ordering from this seller. Worst experience ever.

1
Date of experience: Jan 09, 2026
Lorinda C.
Outstanding customer support and attention!

I faced some difficulties using my gift card, as the reference kept getting declined. A member of the support team went above and beyond to help me understand the necessary steps to activate the card and complete my purchase. The communication and care were exceptional, and the product I received was exactly what I wanted. Thank you!

5
Date of experience: Jan 08, 2026
Superb Yarn & Service

I have been shopping for yarn for many years, and this is the only place I go for my supplies. Both the service and products are outstanding.

5
Date of experience: Jan 04, 2026
William
Fantastic customer service

Fantastic customer service. The staff genuinely strive to resolve any issues. I am always very impressed. Special thanks to a team member.

5
Date of experience: Jan 02, 2026
Linus Wright
Issue resolved efficiently

My issue was handled quickly and effectively, and I was very pleased with the outcome. The communication felt warm and friendly!

5
Date of experience: Jan 02, 2026
Extremely unprofessional and misleading...

The service was incredibly unprofessional and deceptive. I ordered a product through the official website but never received it. There was no tracking information, no courier details, and absolutely no communication from their side. I attempted to reach out via the provided emails—one was invalid, and the other never received a response. Phone calls also went unanswered. This level of negligence is unacceptable. They take payments but fail to deliver the product or provide any assistance. Completely unreliable and irresponsible service. I strongly advise others against ordering from this seller. Worst experience ever.

1
Date of experience: Jan 01, 2026
Chuck C.
Clarified my doubts quickly

I had questions regarding some text messages I received and was unsure of their legitimacy. The support team addressed my concerns promptly and courteously.

5
Date of experience: Dec 31, 2025
Bianca Brown
Consistently out of stock

I love the yarn but need to order more to finish three separate projects. I've been trying to order for 4 months now, but there has been very little stock available. I was informed that stock is limited due to a new store opening, which is frustrating. I wish they would focus on fulfilling orders for those of us trying to complete projects for upcoming events. I hope another site will start carrying this yarn.

2
Date of experience: Dec 31, 2025
DrimzYT
Outstanding service

Outstanding service and prompt assistance.

5
Date of experience: Dec 31, 2025
Jade
Exceptional experience!

I had placed an order for yarn and was notified via email that it was out of stock. The email was personal, prompt, courteous, and quite impressive. My refund was processed immediately upon my response. The company clearly prioritizes customer satisfaction. The entire experience restored my confidence. It's refreshing to see a company uphold traditional values. 10 out of 10.

5
Date of experience: Dec 22, 2025

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