vossington.com

4.4
4.4 Based on 485 reviews

Exclusive picture frames online....

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Average Rating

4.4

/
5

485 Reviews

5 Star
78%
4 Star
7%
3 Star
5%
2 Star
3%
1 Star
8%

All Reviews

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Review Time

Not in business

I ordered several hundred dollars of frames and received this email several days later, but still haven't received a refund. Do not order from here - despite the site being up and running, it is not a functioning business.Dear Customer,Our online store is currently not accepting any orders and this will remain the case for an extended period. At this time, we are not able to provide any estimate for when we will reopen. As a result, we have canceled your recent order and issued a refund.We apologize for the inconvenience.Best regards,Vossington

1
Date of experience: Aug 21, 2025
Aaron Thames
Spent $300 worth frames three weeks…

Spent $300 worth frames three weeks ago and haven’t heard from them since. They have not responded to countless emails.

1
Date of experience: Aug 19, 2025
rebecca
Great frame!

Love vossington’s products. It’s my go-to for framing.

5
Date of experience: Aug 05, 2025
Henry L. Miller
Have they gone bankrupt?

I ordered $400.00+ worth of frames from them almost 2 months ago. I got confirmation of the order, but have never received the order itself. I have not been able to track it, and customer service doesn’t respond ( I have tried contacting them multiple times via email and chat- no joy). I assume they have gone bust?

1
Date of experience: Aug 03, 2025
Jessica Sharpe
Negative 100 rating

EDIT: No, your response is a load of crap. I was refunded because my bank contacted your “company.” I don’t own a business, but it’s pretty comment sense for one to assume that a customer would receive feedback from a company if there were delays or issues with their order and you did not provide that. Negative 100 rating. I ordered two frames and never received them. The tracking link doesn’t work or give any information. I tried contacting them through their online chat and also sent two emails and never heard back. I contacted my bank to dispute the charge. DO NOT ORDER FROM THEM!

1
Date of experience: Jun 28, 2025
Allison Ivers
I ordered 2 frames from them weeks…

I ordered 2 frames from them weeks ago...CRICKETS. I have no idea when my order will ship and nobody has replied to me. Zero shipping updates. This is extremely frustrating and unprofessional.

1
Date of experience: Jun 09, 2025
ATX Eng
Ordered but not delivered are they still in business?

I ordered two frames in early June but have not received them now in mid-July. All emails to Vossington are ignored. Even their chatbot on the website directs you to a non-existent customer service agent. I am guessing they are impacted by the tariffs but it is unacceptable to not deliver goods nor follow up with emails explaining the delay.

1
Date of experience: Jun 06, 2025
Do not order from here!!

Do not order from here!!! They must have gone out of business, but it is really terrible to still take money from people while knowing that you cannot provide a product. I spent $50 on a frame and it never came, even after trying to contact their support team twice. I will be reporting this to the BBB.

1
Date of experience: Jun 04, 2025
jeanette derowski
Do Not Order

I ordered a frame 2 months ago and received an emailed order confirmation and a charge to my account right away. The frame never arrived - a shipping email was never sent. I cannot get a hold of anyone either through the customer service email address or the chat bot - both completely unresponsive. No phone number available.

1
Date of experience: May 28, 2025
Taylor H.
Emailed and used the chat feature…

Emailed and used the chat feature several times to try to make an exchange. Never got a response. Very frustrating!

1
Date of experience: May 28, 2025

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