Review Time
I ordered several hundred dollars of frames and received this email several days later, but still haven't received a refund. Do not order from here - despite the site being up and running, it is not a functioning business.Dear Customer,Our online store is currently not accepting any orders and this will remain the case for an extended period. At this time, we are not able to provide any estimate for when we will reopen. As a result, we have canceled your recent order and issued a refund.We apologize for the inconvenience.Best regards,Vossington
I ordered $400.00+ worth of frames from them almost 2 months ago. I got confirmation of the order, but have never received the order itself. I have not been able to track it, and customer service doesn’t respond ( I have tried contacting them multiple times via email and chat- no joy). I assume they have gone bust?
EDIT: No, your response is a load of crap. I was refunded because my bank contacted your “company.” I don’t own a business, but it’s pretty comment sense for one to assume that a customer would receive feedback from a company if there were delays or issues with their order and you did not provide that. Negative 100 rating. I ordered two frames and never received them. The tracking link doesn’t work or give any information. I tried contacting them through their online chat and also sent two emails and never heard back. I contacted my bank to dispute the charge. DO NOT ORDER FROM THEM!
I ordered two frames in early June but have not received them now in mid-July. All emails to Vossington are ignored. Even their chatbot on the website directs you to a non-existent customer service agent. I am guessing they are impacted by the tariffs but it is unacceptable to not deliver goods nor follow up with emails explaining the delay.
Do not order from here!!! They must have gone out of business, but it is really terrible to still take money from people while knowing that you cannot provide a product. I spent $50 on a frame and it never came, even after trying to contact their support team twice. I will be reporting this to the BBB.
I ordered a frame 2 months ago and received an emailed order confirmation and a charge to my account right away. The frame never arrived - a shipping email was never sent. I cannot get a hold of anyone either through the customer service email address or the chat bot - both completely unresponsive. No phone number available.
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