Review Time
We brought a cot from a friend but once we opened the box, no screws or fixings were present. So after emailing the customer service team, they rectified the issue immediately and sent out the missing items for next day delivery. Couldn't of been happier with the service.
Customer service was extremely efficient. We lost some screws/fixings during a house move, and Love For Sleep replied very swiftly and offered to send us the parts for free. Very happy with the furniture as well - nice looking and well made.
Customer service was extremely efficient. We lost some screws/fixings during a house move, and Love For Sleep replied very swiftly and offered to send us the parts for free. Very happy with the furniture as well - nice looking and well made.
Outstanding customer service we bought a cot from them in 2021 and between the years due to assembling and de assembling I lost some of the screws. I noticed I was missing some screws whilst I was putting the cot back together again. I contacted Love for Sleep to see if they were able to send me the missing screws I needed. The team were very helpful they sent this to me straight away for free! I am so grateful, I have been able to complete the cot assembly. Thank you very much.
cannot recommend love for sleep highly enough. Bought a cot bed over 2 years ago. Contacted them today to enquire about the sides the newer version now has and they could not be more helpful!!Customer service is outstanding so if you are in 2 minds of where to order your product from choose Love for Sleep as you will have no regrets !!Thank you so much
Ordered a cot on the 28/11 was told expected delivery was 3-4th of December, ended up being delivered on the 1st (luckily worked from home this week) I was on all day 1st - not one knock on the door nor any parcels left. Waiting till the 4th - nothing. Contacted these saying I haven't received anything. A picture was sent (a small fraction of a door that they pointed out opened the opposite way) and a map showing where the vehicle was parked. The map was opposite my door but no parcel? Back and forth with this company just keep saying about the images not listening that I hadn't received it. I contacted Amazon who haven't helped because this company declined resend or a refund! Almost £180 down right before Christmas and no help of Amazon or this company. Beyond disappointed!
Amazing company. The two times that I've dealt with support, they've been nothing short of amazing. I needed a replacement part for a cot I bought two years ago that my now-toddler damaged. They were quick in their response and provided a solution that was beyond what I was ever expecting. They even shipped the part for next day delivery. I can't recommend enough. The cots themselves are great and look good but the customer service is unparalleled. Thanks again for your help!
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