Review Time
Fantastic service. I ordered two made-to-measure fireplaces. Darren and Catherine were very helpful in advising on sizes and matching hearths and back panels. The prices were very competitive and the fireplaces are absolutely beautiful, I’m so pleased with my purchase and highly recommend LowCostFireplaces.
As we had already purchased a fire and surround last summer and was very pleased with it. We had no hesitation to use this company again. I wasn’t expecting to be given such a fast delivery date. As this was inconvenient I emailed the company and got a swift reply from a lovely lady named Catherine. She accommodated us with a later date! As the surround was able to be delivered around the date we originally wanted it meant the fire wouldn’t have arrived till the following week. Catherine made arrangements for our fire to be dispatched straight the way. This company goes above and beyond to help their customers with excellent customer service. I have no hesitation giving 5 stars. I highly recommend anyone considering a new fire and surround to use this company.
Great and helpful company representative Gillian from sales supported us with all our enquiries kept us updated with confirmation of date and time of delivery slot . Perfect delivery of a quality fire-surround with down lights & fire great product regards A Lawson
Sent emails for colour samples waited over a week still no samples. Sent another email asking why I hadn't received samples. Reply was it's because I never stated what colours. Absolute load of bull. Would never deal with this company again.
Big thanks to Sophie. I purchased a lovely Oak fireplace from this company a couple years back. I tecently had to replace the dowlighter bulbs and Sophie arranged this for me and they were delivered within a couple days. Great after sales service, hassle free. Thanks!
Having been completely satisfied when we previously purchased a standard fireplace from Low Cost , we decided to ask them to make us a made to measure fireplace when we moved home.The fireplace had been made by the previous owners and the carpet was almost brand new so the new hearth had to fit the carpet gap.Our first contact with Low Cost was Gillian who took our measurements and quoted a price. Over several weeks Gillian patiently answered all our queries and concerns.The fireplace was delivered exactly as promised and was easy to install and fitted perfectly.We would not hesitate to recommend Low Cost fireplaces.
I bought a lovely marble fireplace from Low Cost Fireplaces. Lots of pre and post purchase support from the Low Cost Fireplaces team. I would highly reccomend them and we love our marble fireplace with gas fire. Thanks Low Cost team!
We took delivery today of a stunning oak veneer, free standing LEVEN electric fireplace suite. It is a large 54" wide fireplace on a black hearth with a black back panel. Clearly a quality item. From the start our experience with Low Cost Fireplaces has been smooth running and easy. We searched the comprehensive website and put together the package we wanted, in this case with down lights. We were given a total cost, which we were very happy with and made our payment. Within a day we were contacted with a delivery date and instructions for receiving the item (they take a short while as they are individually made). It arrived today, delivered by a friendly driver who opened everything and inspected it with us. Once we were happy that all was in order he left and I set about putting everything together. I initially thought it might be difficult to set up but that wasn't the case at all, it only took about 30 minutes in total and I am not an expert diy-er by any means! An electric screwdriver will be a big help! I cannot fault either the beautiful fireplace suite or the customer service provided by Low Cost Fireplaces and I would happily buy from them again.
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Family owned Fireplace & Stove retailer.
Over 10 years Selling Online.
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