lowcostfireplaces.co.uk

4
4 Based on 16 reviews

Family owned Fireplace & Stove retailer. Over 10 years Selling Online....

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Average Rating

4

/
5

16 Reviews

5 Star
69%
4 Star
0%
3 Star
13%
2 Star
0%
1 Star
19%

All Reviews

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Review Time

Karen norfolk
From start to finish was brilliant

From start to finish was brilliant, correspondence was very good and helpful, the fire arrived on time, I love the fire just what I was looking for, very well made

5
Date of experience: Sep 04, 2025
Susan Rice
Beautiful Fireplaces

Fantastic service. I ordered two made-to-measure fireplaces. Darren and Catherine were very helpful in advising on sizes and matching hearths and back panels. The prices were very competitive and the fireplaces are absolutely beautiful, I’m so pleased with my purchase and highly recommend LowCostFireplaces.

5
Date of experience: Aug 27, 2025
Mandy
Complete satisfaction

As we had already purchased a fire and surround last summer and was very pleased with it. We had no hesitation to use this company again. I wasn’t expecting to be given such a fast delivery date. As this was inconvenient I emailed the company and got a swift reply from a lovely lady named Catherine. She accommodated us with a later date! As the surround was able to be delivered around the date we originally wanted it meant the fire wouldn’t have arrived till the following week. Catherine made arrangements for our fire to be dispatched straight the way. This company goes above and beyond to help their customers with excellent customer service. I have no hesitation giving 5 stars. I highly recommend anyone considering a new fire and surround to use this company.

5
Date of experience: Jun 06, 2025
A great quality Fireplace value for money

Great and helpful company representative Gillian from sales supported us with all our enquiries kept us updated with confirmation of date and time of delivery slot . Perfect delivery of a quality fire-surround with down lights & fire great product regards A Lawson

5
Date of experience: Mar 04, 2025
David Ward
Sent emails for colour samples waited…

Sent emails for colour samples waited over a week still no samples. Sent another email asking why I hadn't received samples. Reply was it's because I never stated what colours. Absolute load of bull. Would never deal with this company again.

1
Date of experience: Jan 12, 2025
William & Margaret
Good after sales service!

Big thanks to Sophie. I purchased a lovely Oak fireplace from this company a couple years back. I tecently had to replace the dowlighter bulbs and Sophie arranged this for me and they were delivered within a couple days. Great after sales service, hassle free. Thanks!

5
Date of experience: Oct 23, 2024
Edward Weston
Made to measure fireplace

Having been completely satisfied when we previously purchased a standard fireplace from Low Cost , we decided to ask them to make us a made to measure fireplace when we moved home.The fireplace had been made by the previous owners and the carpet was almost brand new so the new hearth had to fit the carpet gap.Our first contact with Low Cost was Gillian who took our measurements and quoted a price. Over several weeks Gillian patiently answered all our queries and concerns.The fireplace was delivered exactly as promised and was easy to install and fitted perfectly.We would not hesitate to recommend Low Cost fireplaces.

5
Date of experience: Oct 09, 2024
Christine Brady
I have had an excellent experience…

I have had an excellent experience dealing with Gillian. She has replied to my emails with speed and clarity.It has been a pleasure dealing with this company.Their product is first class.

5
Date of experience: Oct 01, 2024
Lynsey P
Lovely Fireplace & Excellent service before and after.

I bought a lovely marble fireplace from Low Cost Fireplaces. Lots of pre and post purchase support from the Low Cost Fireplaces team. I would highly reccomend them and we love our marble fireplace with gas fire. Thanks Low Cost team!

5
Date of experience: Sep 09, 2024
Graham Baker
Excellent quality, great customer service

We took delivery today of a stunning oak veneer, free standing LEVEN electric fireplace suite. It is a large 54" wide fireplace on a black hearth with a black back panel. Clearly a quality item. From the start our experience with Low Cost Fireplaces has been smooth running and easy. We searched the comprehensive website and put together the package we wanted, in this case with down lights. We were given a total cost, which we were very happy with and made our payment. Within a day we were contacted with a delivery date and instructions for receiving the item (they take a short while as they are individually made). It arrived today, delivered by a friendly driver who opened everything and inspected it with us. Once we were happy that all was in order he left and I set about putting everything together. I initially thought it might be difficult to set up but that wasn't the case at all, it only took about 30 minutes in total and I am not an expert diy-er by any means! An electric screwdriver will be a big help! I cannot fault either the beautiful fireplace suite or the customer service provided by Low Cost Fireplaces and I would happily buy from them again.

5
Date of experience: Sep 09, 2024

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