Review Time
We recently launched our revamped rewards program and it was a very smooth and speedy experience!
The team provided helpful guidance and the platform is easy to use. 10/10 experience working with Libby and the team at Loyalty Lion.
We’ve been extremely impressed with the experience from start to finish, from the initial sales conversations right through to onboarding. The whole process has been smooth, professional, and genuinely enjoyable.
A special mention to Jared for guiding us through the sales process so clearly and efficiently, and to Reya for the spectacular onboarding and ongoing support in getting us live. The level of care, responsiveness, and expertise has been excellent throughout.
We’ve partnered with LoyaltyLion for some time and have found the platform intuitive, well-structured, and full of great incentive ideas for our customers. The level of support has been excellent throughout.On a personal note, Adam has been fantastic to work with. He’s always responsive to account queries, and his quarterly check-ins are detailed and genuinely helpful in understanding how the platform is performing for our brands. He’s also proactive in sharing new features and recommendations, consistently pushing us to achieve the best possible results.
We transitioned from Yotpo to Loyalty Lion about a year ago and are very happy with our experience so far. They are always coming out with upgrades and new features to make the experience for us and our customers even better. Would definitely recommend!
The LoyaltyLion support team is consistently a pleasure to work with and incredibly responsive, even with our time zone differences. Alexandra, in particular, is fantastic. She regularly helps me with bulk points uploads and always makes the process seamless.
We have used Loyalty Lion for several years now with our Shopify store and they have been consistently excellent, both in their program and in their customer service. Anytime I have a question or want to tweak something, I can usually do it right in the app easily, but if I can't find the setting, a quick message to support gets a prompt and detailed reply - written by a real human being, and not from a script!I cannot recommend them enough - Our customers love collecting "Pony Points," as we call them, and get excited when they have enough for a reward. At the same time, a lot of rewards go unclaimed, so we get the benefit of our customers being excited without actually paying out all the rewards... Win-win!
We launched our loyalty program a few months ago and are already seeing a great return on it. It’s a powerful loyalty solution that makes it easy to build a tier-based rewards program that truly incentivises repeat purchases and customer engagement. The onboarding was super speedy and seamless. The team was incredibly responsive and had everything set up in under 48 hours. The flexibility and clarity of the tier-based rewards make it easy to deliver real value to our customers. Would highly recommend!
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LoyaltyLion is a data-driven ecommerce loyalty and engagement platform, proven to increase customer retention and spend for merchants worldwide
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