Name: lptmedical.com
Telephone: 000000000
Rating: 4.6

Frank Keene Guest

Had lifetime warranty on GCE Zen-O Lite…

Had lifetime warranty on GCE Zen-O Lite portable oxygen concentrator. Called to have unit worked on. Informed by Andrea that the company did not want to send us one because all the units were bad. She connected us with Curtis in sales, telling us they could not honor the lifetime warranty. Curtis eventually said the company could provide a $1200 credit toward a new similar unit (Arya Mini). He quoted the new unit at over $4,000, leaving over $2800 out of pocket after the credit. We were not familiar with the new brand so we explained we needed to investigate the brand. We did an immediate search of the Arya Mini. To our shock we found the Arya Mini on sale from LPT for $1595. Not only would LPT not honor the warranty, they inflated the price they quoted us.

Date of experience: Oct 09, 2025

D L Martin Guest

7 months ago

I bought a portable oxygen unit

I bought a portable oxygen unit, brand number was Caire and had researched it first. I ask if they had one in stock and was told by Dave yes they had what I wanted. I was happy and made the purchase. It was an over night shipment, it arrived as planned but to my surprise it was a Arya unit not a Caire. I emailed Dave and he said i got the unit I ordered just a different name. I think they never had the Caire is ordered, just lied to me , like a bait and switch.The one they sent has shorter battery life and it is heavier. If I could remember I am sure there's more. I don't know about the Arya they sent. I just know it's not rated as a top brand and a Caire is highly rated. So maybe I got an inferior unit.

Date of experience: Jul 09, 2025

Cheryl Lackey Guest

8 months ago

Found out that I was given the wrong DC…

Found out that I was given the wrong DC power cord for the eclipse 5 oxygen machine. Taking a long trip and not sure what to do about it.

Date of experience: Jun 26, 2025

RoswithaMccuen Guest

8 months ago

Service was smooth and easy .Thank you…

Service was smooth and easy .Thank you helping me make the right decision.

Date of experience: Jun 20, 2025

Samantha Kittelmann Guest

8 months ago

Cameron was so nice and helpful at…

Cameron was so nice and helpful at getting everything started and explaining everything made it so easy to understand stand! Very helpful man! Thank you Cameron

Date of experience: Jun 18, 2025

Mar Guest

8 months ago

Very easy dealing with Scott

Very easy dealing with Scott! Works well with helping support the issue

Date of experience: Jun 17, 2025

elizabeth tonelli Guest

8 months ago

Everyone that I spoke with were very…were fabulous

Everyone that I spoke with were very courteous and knowledgeable about their equipment. It was a wonderful experience getting this equipment sent out to my sister who has been struggling and the insurance companies are giving her the runaround so I decided to buy this unit from you.

Date of experience: Jun 13, 2025

Bette H Guest

8 months ago

Jim was very nice and informative

Jim was very nice and informative! Answered all my questions! Would recommend him highly!!

Date of experience: Jun 13, 2025

Rex Barnhart Guest

8 months ago

Jake did a great job in helping us.

Date of experience: Jun 11, 2025

J Ronald Reynolds Guest

8 months ago

Davids review

Everything was done over the phone in less than 30 minutes. I'm more than happy with the experience. What could have been a complicated transaction was short and simple. David was professional, to the point and thorough.