Name: lucasdivestore.com
Telephone: 0548615106
Rating: 4.6

Petrina L. Guest

Terrible customer service

While the shop has great prices and a wide range of items, they also have the worst customer service I've ever seen. It's like talking to a wall. I requested, it two separate orders that a specific shipping company be used. In both instances they confirmed that they will, and then just sent via whatever company they chose. Basically, once you pay, you're on your own.Luckily there is good competition out there with the same prices, and a customer services that actually cares.Never again.

Date of experience: May 09, 2025

Carol Coleman Guest

10 months ago

I ordered a few times & even when there…

I ordered a few times & even when there was an issue with the order, they communicated via email efficiently & helped with delivering on time. I would purchase from the shop in future.

Date of experience: May 01, 2025

eliogriff37 Guest

10 months ago

fast delivery

fast delivery, 10/10 packaging, safe shopping

Date of experience: Apr 28, 2025

Emily Ross Guest

10 months ago

Great shop

I made a mistake with my order and they were super kind talking to me to understand and correct it for me.Plus they gave me tops as I was buying a present without much knowledge on the subject.

Date of experience: Apr 17, 2025

Gwendoline Anderson Guest

11 months ago

Fast shipping good items

Fast shipping, well packed, easy tracking. Items as decribed, csn’t wait to test them underwater.

Date of experience: Mar 25, 2025

Nicolas Johnson Guest

11 months ago

Huge amount of good products with friendly employees

The Team was very open to change my order to fulfill it earlier. Huge amount of good products, fast delivery (NL --> CH) and very friendly employees. can highly recommend it to order here.

Date of experience: Mar 13, 2025

Coral R. Guest

1 year ago

Amazing experience

Amazing experience, best prices, very responsive, fast shipment

Date of experience: Feb 27, 2025

Reggie Wilson Guest

1 year ago

Great product range, great people.

UK based but Apeks products are so overpriced here and ranges held are limited. As a family diving together later this year we decided to buy some new kit. Very pleased to find what we like here. One item was out of stock but the communication from Lucas Divestore was excellent. All the items were dispatched together and arrived very quickly after that. Yes we have tax to pay here on import but it is all handled smoothly and costs of individuals items were still about 40-50% cheaper than UK retailers (who still have to order it in for you). Can highly recommend their online store!

Date of experience: Feb 06, 2025

Denzil Carter Guest

1 year ago

Good Customer Experience

Clear and nice customer experience. Staff replied my mails quickly and they were helpful about my tax return process. I got my VAT refund in 2 days to my credit card. Safe and fast delivery.