Review Time
The scammed me of 499 rand and promiced a refund now months later they blocked me for asking for my refund back, they refuse to let management or decision makers reach out to me. To resolve this. Many are going through the sane thing. I want my money back.
I received a damaged item and I had another item that I wanted to return. Their return process is ridiculous! I’m still waiting days later for an approval to make a return. Either the company is trying to discourage people from returning or they just don’t care. It’s very frustrating, their merchandise isn’t cheap! I will never buy from this company again!
I can’t believe the bad reviews. I have at least 50 of these candles but don’t know what has happened to this company. I received a bad candle that wouldn’t light. They discounted my purchase price from $24.99 to $17 and then charged $9.99 restocking fee. I was going to get an $8 refund for a defective product. What has happened to these companies. So disappointed.
Did not receive what I ordered and contacted customer services immediately however have had no reply. Goods I did receive look cheap and nothing like it is portrayed on the website. Not fit for purpose and zero customer service. Lumihera is scam
I ordered six items; I was charged for six items. I received five. I have called four times. I also contacted them by their online return portal. I did get a same-day response via email stating i would quickly receive a refund for the item that was out of stock and did not ship. I get the refund notification that same day. I do NOT like a company that you cannot contact by phone. An email is too easy to ignore. However, they did respond and I did get a refund. My advice? . . .Be cautious.
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