Name: lumivyx.com
Telephone: 000000000
Rating: 2.8

Kent Guntharp Guest

Shipping delays and wrong items sent.

It took over a month for me to receive the items I ordered, and then I discovered that the items sent were the wrong size.

Date of experience: Nov 26, 2025

Karen Guest

4 months ago

The company gave me a full refund after I made a big stink about the offer of getting 50% refund

I reviewed this company a day or so ago and thought I was only getting a 50% refund. After sending a very disappointed and upsetting review, the company gave me a full refund, which I am grateful for. Apparently, I misunderstood their return policy. In my opinion, it should have been very clear & I should have gotten a full refund immediately with no questions asked. It was very early in the 30 day “money back guarantee.”

Date of experience: Oct 31, 2025

Estella Guest

4 months ago

My experience is when ever I texted in…Reference to my order

My experience is when ever I texted in reference to my order, I always got a response and I loved that

Date of experience: Oct 13, 2025

Janis Beal Guest

5 months ago

Untrustworthy merchant

I ordered absorbent underwear for my special needs daughter. Even after requesting tracking info 2 weeks after order, I never received any #. Now 3+ weeks later, the order arrived...pathetic excuse for "absorbent underwear". These are CHEAP, thin, panties. $50 and I could have bought something equivalent at Walmart for $20 or less! Seems returns are worthless - have to pay shipping and question if I'd ever receive a refund. Not a trustworthy merchant at all.

Date of experience: Sep 24, 2025

Mary T Guest

5 months ago

The product is exactly as described and…

The product is exactly as described and is worth the price. The delivery was efficient. Thanks for a great set of underwear for incontinence.

Date of experience: Sep 22, 2025

P.Grewal Guest

5 months ago

I placed my order

I placed my order. Received an email saying I will get a tracking number as soon as it ships. I received an email 2 days later saying the "Your order has shipped, but there seems the tracking number has been lost" and "this happens from time to time". Then I received an email saying my order was delivered, I go to check and NOTHING was there. I attempted their pointless customer support and days later I am yet to hear back from them.

Date of experience: Sep 10, 2025

MicEsco Guest

7 months ago

Customer service is top notch!

The customer service is top notch. Even though our landlord wasn’t willing to adapt to my new shower heads, customer service worked with me for a quick reasonable resolution. Very positive experience!

Date of experience: Aug 07, 2025

Mercedes Ross Guest

8 months ago

I ordered 2 shaver by mistake

I ordered 2 shaver by mistake. I tried to email and they didn’t respond as quickly as I wanted. I canceled my order, They quickly responded and fixed everything. They charged me for 1 and are sending 2.Truely decent company.

Date of experience: Jun 10, 2025

Phillipps Lewis Guest

10 months ago

I purchased LumiSylk Pro

I purchased LumiSylk Pro - Facial Epilator. It didn't work at all. Requested a video or advice, thinking maybe I was missing something. Only response I got was an offer of a 50% refund. So I'm out a lot of money & I just have to send it to a landfill. Reading other reviews now I feel like a fool for spending $85 when a friend's epilator cost $30 and works beautifully.

Date of experience: Apr 22, 2025

George Wright Guest

10 months ago

IPL stopped working after light use

Bought the lumivyx IPL and used it regularly for maybe a month before it stopped working. I contacted the company and received a replacement which I didn't try out for a while. When I finally started using it, after 2-3 uses the new one stopped working too. As I waited about 2 months before trying the replacement, the warranty is up and the company can't/won't help. Seems to be a repeating problem with the IPL as both had the exact same issue, suggesting this may be a defunct product.