lumivyx.com

2.8
2.8 Based on 61 reviews

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Average Rating

2.8

/
5

61 Reviews

5 Star
39%
4 Star
3%
3 Star
3%
2 Star
3%
1 Star
51%

Filtered Reviews

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Matthias Bell
The worst customer service on the…

The worst customer service on the planet. I did t even use the product but when I tried to return it they offered 50% refund just to keep it. I returned the product and they never refunded my money. I had to go through my bank to get reimbursed. I will never try another product from this company.

1
Date of experience: Jan 03, 2025
Charlie Fisher
This company went above and beyond to…

This company went above and beyond to fix a a shipping mistake that was my fault. They were very communicative and helpful!

5
Date of experience: Sep 13, 2024
Pixie C.
Correction needed

a correction needed to be made on my delivery address, it was done almost instantly. great service!!!!

5
Date of experience: Sep 12, 2024
verov69627
Bobby P in Customer Service was…

Bobby P in Customer Service was exceptionally helpful, thorough and very professionally resolved my request.

5
Date of experience: Sep 10, 2024
Valerie Brown
Just Thought I had A Problem

I thought 1 of the 3 I purchased was not working I emailed the company quick response. But with a little investigation I resolved the problem myself .The switch was in off position.So they are all working as they should..

5
Date of experience: Sep 10, 2024
SB44
I received my water flosser

I received my water flosser, earlier than I was told I would get it; and in addition, I had emailed the company,and received a prompt response.

5
Date of experience: Sep 05, 2024
Forrest Turner
Showed up not working

showed up not working and is extremely janky plastic. I had purchased a second bulb and 2 of the clips for the surround broke when when I removed it to test if it was a bulb or ballast issue. The second bulb wasn't working either. Just messaged to get my money back and I will update as it progresses. I thought they had got good reviews which is why i went with them over cheaper competitors. but that is clearly not the case on trustpilot. Update: sent them a video of product not working and they have now issued a refund. Disappointing that it didnt work but they handled it well.

3
Date of experience: Sep 03, 2024
CopzBR
Outstanding Customer Service

There was an online address (not Lumivyx) problem, that led to being shipped a 2nd product. I offered of course to return it, but was gifted it instead. A very kind thing to do. I’ll be passing the product forward and singing Lumivyx’s praises! Thx Lumivyx !

5
Date of experience: Sep 03, 2024
Angel was very professional

Angel was very professional, quickly addressing and resolving my issue.

5
Date of experience: Aug 29, 2024
Charlene W.
My problem was dealt with with swift…

My problem was dealt with with swift and courteous response by CJ the agent who replied to my email. I have never before been treated with such courtesy and concern with my satisfaction. CJ is a true professional.

5
Date of experience: Aug 26, 2024

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