Review Time
I placed orders at two different times. The first order was okay but took over a month to ship, and the response time was slow. I was told it was due to a holiday in Japan. After two months, it finally arrived. My second order was through a sister site for specific figures. Again, the item took a long time to ship (two weeks), so I reached out. I received the same excuse about the holiday, which felt convenient. I was promised it would ship the following week, but after another week, it still hadn't. Over a month passed since my order. I inquired again and was told they would check with the warehouse. After a week with no updates, I was informed the item was damaged and I’d be refunded. By then, it was sold out elsewhere, so I asked for details on the damage. I waited days for photos, and after another two weeks of following up, I was told they would send photos again. My hope was fading as it seemed they were just delaying. Eventually, after a week and a half, they said they would buy a replacement and process my refund, which I accepted. However, after a week, no refund came, and I was told to wait longer. I asked again after a few days and was informed they would urge finance. Another week passed with no refund! After inquiring one last time, I was told it would be initiated soon, and finally, I received a notification that it had been processed. After getting the refund, I asked when the item would arrive and was told I’d be updated, but that update never came. I ordered this in October 2025. It's clear they make customers jump through hoops to reveal they never had the item, and the refund process is overly complicated. I wouldn’t recommend using them. Edit: They didn’t even remove the item from their website.
I have ordered once from Premium Luna Park on ebay back in 2024 when they had a presence there. It was a Gundam Metal Build Purchase. Even though it took a long while, the item eventually came. I went to Japan Sep 2025 and really wanted GFFMC Unicorn as it was on display. I knew I would of missed it as I am a tourist afterall. I decided to give Luna Park another go by going to their website this time, I had a long think about it as it is an expensive purchase, no different to previous purchase or future. The item came in 1 week and 5 days. I now can say I can buy with confidence with Luna Park’s website. The packaging was well packed with care. Super happy with it.
Love this store!!! They usually have the newest and rarest items. I do alot of pre-orders with Luna Park. Once the orders arrive in there warehouse, I receive it in 2 days to the U.S. Customer service is top-notch. I get answers the same day!! Don't wait, get it from Luna Park!!!
I have not received my order and there is no correct email to contact the company. Hell of a way to run a business. I ordered this on 11/28/2025. The response email said 1-2 for delivery. This is a christmas gift. It has now been 4 weeks. Order number 23381. Got a response from Luna Park and they will be sending my order as soon as it's available from the issuing company.
I placed orders at two different times. The first order was acceptable but took over a month to ship, with slow response times. I was informed it was due to a holiday in Japan, and it finally arrived after two months. My second order was through a related site for specific figures, but once again, the item took a long time to ship (two weeks). When I reached out, I received the same excuse about the holiday, which felt convenient. I was promised it would ship the following week, but after another week, it still hadn’t. Over a month passed since my order. I inquired again and was told they would check with the warehouse. After another week with no updates, I was informed the item was damaged and I’d be refunded. By then, it was sold out elsewhere, so I asked for details on the damage. I waited days for photos, and after two weeks of following up, I was told they would send photos again. My hope was fading as it seemed they were just delaying. Eventually, after a week and a half, they said they would buy a replacement and process my refund, which I accepted. However, after a week, no refund came, and I was told to wait longer. After a few days, I was informed they would urge finance. Another week passed with no refund! Upon inquiring one last time, I was told it would be initiated soon, and finally, I received a notification that it had been processed. After getting the refund, I asked when the item would arrive and was told I’d be updated, but that update never came. I ordered this in October 2025. It’s clear they make customers go through unnecessary hoops to reveal they never had the item, and the refund process is overly complicated. I wouldn’t recommend using them. Edit: They didn’t even remove the item from their website.
this shop is full of unethical scammers who will delay, not answer questions, give vague and misleading replies, and do anything to cover up the fact that they advertise having items in stock that they do not have. then they try to buy them for cheap and sell to you for a profit. they play games, refuse to answer simple questions like "do you have my item in stock or not". took them months of delay tactics before they admitted they do not have the items they advertise in stock. avoid. YOU HAVE BEEN WARNED.
Luna Park K.K. has some truly rare items. They helped make my trip to Japan unique by providing a rare product I could only find with them! Their customer service was wonderful, guiding me through every step of the order. When my travel time was almost up, they even arranged shipping directly to my hotel. I’ve just opened the product and I love it—it’s absolutely amazing!
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From Japan, delivering beautiful figures to beautiful people around the world.
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