Review Time
Ordered 2 chairs buy1 get 1 free for my garden I have paid through klarna but have not received my order they have been paid for so presume this was a scam I have passed everything over to the relevant people very dissatisfied and disappointed eith this company 😞
If I could rate zero starts I would . Quick enough to take your money for something that never arrives . Ive sent about 12 emails asking for delivery status as we paid express shipping . 2 weeks later still no chairs. No answer to emails no other way to contact them as no customer service. Today I find out that the website I ordered from no longer exists. Hoping to recieve a refund soon.
I’ve already thrown out this pan after 2 days. Managed to translate the Chinese instructions, so boiled water in it for a few minutes. Suspicion already raised as the water only boiled in a circle where the flames were hitting it. I kept wiping the pan but each time , the kitchen roll was black after several attempts to clean it. I oiled it, and tried to fry an egg on low heat. It cooked around the outside and stayed raw in the middle, confirming terrible heat distribution . And of course the egg stuck to the pan, and didn’t want to wash off. A complete con in my opinion.
I’ve already thrown out this pan after 2 days. Managed to translate the Chinese instructions, so boiled water in it for a few minutes. Suspicion already raised as the water only boiled in a circle where the flames were hitting it. I kept wiping the pan but each time , the kitchen roll was black after several attempts to clean it. I oiled it, and tried to fry an egg on low heat. It cooked around the outside and stayed raw in the middle, confirming terrible heat distribution . And of course the egg stuck to the pan, and didn’t want to wash off. A complete con in my opinion.
The wrong size knee sleeve was delivered and does not resemble the one shown on the website. In fact the website photograph is clearly stolen from Onecompress. I emailed twice for an exchange or full refund and received no reply. Further to the company response, I have already contacted Lunessa via the email suggested twice and via the web site contact form. When I eventually received a response, it was a copy and paste response, the only options offered were a 50% refund or return at my expense. The company have responded in a similar vein to the huge number of 1* reviews on the site. I have already had to 'nudge' for the full refund promised while receiving repeated requests to delete my one star review
The wrong size knee sleeve was delivered and does not resemble the one shown on the website. In fact the website photograph is clearly stolen from Onecompress. I emailed twice for an exchange or full refund and received no reply. Further to the company response, I have already contacted Lunessa via the email suggested twice and via the web site contact form. When I eventually received a response, it was a copy and paste response, the only options offered were a 50% refund or return at my expense. The company have responded in a similar vein to the huge number of 1* reviews on the site. I have already had to 'nudge' for the full refund promised while receiving repeated requests to delete my one star review
DO NOT BUY FROM THIS BUSINESS I bought a 12" Hammered Titanium pan from Lunessa, what I received was a cheap light weight alloy pan that I had to attach the handle to with two nuts, it is a very poor copy of the HexClad Cookware, I tried it on my induction hob and it started warping and smoking immediately. I complained and received an offer of 50% refund (seems to be a pattern). The business is based in Netherlands and do not comply to UK Laws. Getting nowhere with Lunessa I raised a complaint with PayPal who I must say were brilliant and I have been refunded by them.
DO NOT BUY FROM THIS BUSINESS I bought a 12" Hammered Titanium pan from Lunessa, what I received was a cheap light weight alloy pan that I had to attach the handle to with two nuts, it is a very poor copy of the HexClad Cookware, I tried it on my induction hob and it started warping and smoking immediately. I complained and received an offer of 50% refund (seems to be a pattern). The business is based in Netherlands and do not comply to UK Laws. Getting nowhere with Lunessa I raised a complaint with PayPal who I must say were brilliant and I have been refunded by them.
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