Review Time
meetandgreetlutonairportparkingDo NOT use this company. The meet and greet service fails to mention UNTIL AFTER YOU HAVE PAID that you will also have to pay £9.50 on arrival to the car and when you leave. This made the total cost more expensive than paying to park our own car. If after finding out this information you wish to cancel you have £15 deducted from your refund. If you book a last minute trip you can forget a refund altogether as you cannot cancel if you are using the service within the next 3 days. To add to this, We also had to wait over 50 minutes in the cold for our car. Customer service is non-existent, I have never met such rude staff. The service advertises itself to be a ‘hassle free’ and a ‘ premium service’. This could not be further from the truth.
My vehicle came back with very clear damage, despite being assured that they had taken pictures and therefore i just needed to email them.they deny all liability claim there is no damage with all the usual, nonsense, about no one from there end reported any incident, as if they would.....total dishonest
My USB phone charger had disappeared from my car when I collected it and I cannot contact anyone about this - they keep saying it's not the responsibility of their department and put me onto someone else, who says exactly the same.This is a shame as everything else about the service was great.
I received cancellation confirmation within a couple of days of cancelling but no details of the amount to be refunded or the cancellation charges. I have e-mailed several times to request the refund and details but have not yet received a reply or a refund after 5 days. To be fair, the confirmation was sent to me over Easter weekend from an iPad so the, I assume, smallish admin. operation of this company (payment went to Pineapple Projects Management, based at a private address) might take a bit longer to catch up with the Easter rush. Watch this space to see if I get a reply and my refund.
I booked this service but would not book it again! The flight was advanced by one hour days before, and I sent emails to advise and called twice to get them to confirm the change by email - but got not reply. In the end that bit worked ok, they had personnel to collect the car one hour earlier, but I had also paid for a car wash and guess what .... they didn't do it! I called and was told to send an email and the money would be refunded. I sent two emails but no reply! Pretty poor show .....
We unfortunately had a tyre blow-out on the way to the airport and missed our flight. We phoned the meet and greet team, who were so happy to help us in anyway they could. We had to get another flight the next day and had to bring another car - all of which they changed without any fuss (but most importantly it was done free of charge and with compassion after our trauma). I would recommend them to everyone flying out of Luton. Thank you.
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