Review Time
This was my first time needing a car transported. I had a quote from another company and the day the car was to be picked up the bid jumped in price. I was given the number for Mercury Auto Transport and spoke to Ryan Savage. Ryan was so professional and took the time to explain to me how the business works and what I could expect. This was not something I was educated on by the competitor. Ryan made our decision easy. We signed for a transport that morning and less than 2 hours later the car was picked up. Ryan helped with the paperwork and educated us what to expect at pick up and drop off. The company definitely walked us through the whole process. Everything went perfectly and what started off as a bad experience turned into a great one due to Ryan's professionalism. Thank you Ryan!
This is the second successful car transport my family has experienced with Mercury. Their agents are very responsive and get back to you quickly. They won't give you an unrealistic estimate of shipping costs and we've been confident that they will choose a shipper that will take care of your car. That is a huge thing in an industry that feels very sketchy to anyone who has never shipped a car. Matthew Cruz my agent for this recent shipment was quick to respond to my questions and made sure I had all the information to make the transaction with the trucker as smooth as possible. He also got me enclosed transport for my classic vehicle at a very reasonable price and it was picked up within a week from my first call. And delivered safely to my house the next day after pickup. I highly recommend Mercury and will use them again if I need to ship any of my cars.
Shipping vehicles has got to be one of the biggest pains in the a$$ we could ever willingly take on these days - EVERY carrier has negative reviews, and everyone has a horror story from some experience in their past. There were PLENTY of folks saying to avoid Mercury like the plague, but honestly my experience was generally "fine." I somewhat inadvertently managed to get myself onto a list and received truly dozens of texts, emails, and phone calls (all within minutes) from a TON of brokers, and received bids from $750 all the way to $1300. Mercury quoted me $900 but sent me a link to a website with a lot of what seemed to be good tips and things to look out for. I finally decided to go with them and filled out the order, and within minutes got a phone call from Mercury saying that they had a company lined up for $1200. I told him no, that his bid was $900 so I wanted to be at about $1,000 (even if I had a hunch that it was going to be about $1,200 after it was all said and done.) Within maybe 20 minutes he called again with an offer of $1,125, and in that offer he had lowered his own fee, so it was clear that they were trying to get it done. I accepted that offer, the vehicle was picked up 2 days later in California and just 3 days after that it arrived safe and sound in Virginia.I DO wish they had been a bit more honest with their bid, but I also realize how cutthroat this industry is, and I appreciate Mercury being willing to lower their own profits to get the job done. I'm sure I could have pushed them lower but I didn't really need to be that greedy. I'd do business with Mercury again, even if I intend on avoiding shipping a car again for as long as I possibly can!!
Working with Kent Raprager was an excellent experience from start to finish. His response time was consistently prompt whenever I had questions, and the entire process was seamless. Pick-up and delivery were both handled efficiently, with clear and timely communication throughout. Kent made what could have been a stressful process incredibly easy and professional. Highly recommend his service.
This was the first time I've ever used a car transport service. I needed to transport my Lexus from California to Georgia. I chose Mercury because I appreciated their transparency regarding how the car transport industry works, they didn't engage in a bait and switch with a lowball offer like many other brokers do, they had consistently very high ratings across several review websites such as Trustpilot, Better Business Bureau, and Yelp, and they did not engage in any hard sell pressure tactics but rather demonstrated a high level of professionalism. My point man, Kristopher Wolf, kept me updated and informed throughout the entire process. My car arrived safely in the same condition that I dropped it off. The whole process went smoothly without any problems. I recommend Mercury without any reservation or hesitation, and if I need to transport my car again in the future, they will be the first and likely only broker I would call.
After receiving several quotes to transport a 2024 Acura MDX we purchased from a dealer in Texas to our home in West Virginia. I contacted Mercury Auto Transport. Their rates were very reasonable and the their 9K Google review speak for themselves. Most of the other carriers that contacted me with lower rates had horrible reviews. Opting for Mercury was a great choice. Right from the get-go, communication was great. Joe Kelly, Senior Transport Specialist (954) 998-0746 set up a phone call on a Saturday morning, let me know what to expect and how things would proceed. Joe kept me in the loop daily while connecting with a carrier. The process wrapped up just as Joe had laid out without any "surprises". There were no "hidden fees" or last minute increases. Our car was delivered in a very timely manner to the drop off point near our home. I'm not sure if I'll ever need their services again, but if I am ever having a car shipped in the future, the only call I'll make is to Mercury Auto Transport. They have certainly earned their stars with me!
I have now used Mercury Auto for 3 separate car shipments and each one has been stress free, hassle free, and almost too easy. I highly recommend David Hilty as he is such a joy to work with. Any future car shipments will happily be booked with him!
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Mercury Auto Transport is where we turn the complex auto transportation process into a smooth, stress-free experience. Since our inception in 2007, we have dedicated ourselves to providing exceptional car shipping services across the United States. With 17 years of expertise, we stand proud as a trusted name in the auto transport industry.
Why Choose Mercury Auto Transport?
Experience & Expertise: Celebrating 17 years in the business, we have fine-tuned our services to meet and exceed customer expectations.
Customer Education: We believe in empowering our clients with knowledge. Our approach involves educating customers about the transport process, ensuring clarity and confidence in our services.
Dedicated Agents: Each customer is paired with a dedicated agent, offering personalized service and support from start to finish.
Innovative Analytics: As one of the few companies with our own analytics system, we provide customers with the most competitive and fair pricing, ensuring you get the best deal for reliable carriers.
5-Star Customer Reviews: Our commitment to quality service is reflected in our stellar online reputation, with numerous 5-star reviews from satisfied customers.
Our Promise to You
At Mercury Auto Transport, we understand that shipping your vehicle is about more than just logistics; it’s about peace of mind. We strive to make your shipping experience as seamless and worry-free as possible. Our team of experts works tirelessly to ensure your vehicle is transported safely, efficiently, and at a fair price.
Join Our Growing Family
We invite you to experience the Mercury Auto Transport difference. Whether you’re relocating, purchasing a new vehicle, or transporting a classic car, we’re here to make your auto transport journey a pleasant one. Trust us to handle your car with the utmost care and professionalism, as we have done for thousands of customers over the years.
For a hassle-free auto transport experience that meets your needs and exceeds your expectations, look no further than Mercury Auto Transport. Get in touch with us today and let us take the wheel in delivering your vehicle safely to its destination. Visit our website, www.mercuryautotransport.com, for more information and to start your stress-free shipping journey with us.See more
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