Review Time
I rented a car for a week with friends, and upon return, they charged me €240 for a tiny scratch that was barely visible. They imposed this charge without allowing me to dispute it. Thankfully, I had insurance, but they still didn't refund the VAT. I felt embarrassed that such a service could operate this way. It was a shocking experience, and I urge others to avoid this service.
CAUTION - When reserving your vehicle, a €58 fee is charged for returning it with a full tank. However, upon pickup, you are told you MUST return it full, which feels like double charging. Review the invoice carefully when collecting the vehicle and address any issues immediately. I've communicated with the support team for three months; they acknowledged the issue but have gone silent since my refund request. I've escalated to trading standards in both Italy and the UK.
I booked a car through a service with Full Protection insurance, but at the desk, I was pressured to purchase additional insurance, which was confusing and unpleasant. The vehicle I received was heavily used, lacked winter tires despite being mandatory, and encountered a mechanical issue during the trip, causing significant power loss. Even though I returned the car with a full tank, I was charged €12 for supposed fuel shortage. The service should ensure better oversight of their partners.
I booked a car for a week and opted for extra insurance and an upgrade. Later, I noticed a €62 charge for the Fuel Up Front Option, even though the car was returned full. I've reached out via email and phone but received no response. My ticket number is 89450438. I hope the service will address this issue.
We rented a car from this service twice. The first experience was fine, but this year, after just two hours, the car's battery died. Despite attempts to reach support, no one answered. After 1.5 hours, assistance arrived, but the car died again on the highway. Our emails requesting a refund were ignored, and they claimed we should have paid for the support we called. Avoid this service; it's a complete scam.
I want to express my disappointment regarding my recent rental experience. I reserved a higher-segment vehicle but received a lower-segment one. Despite raising this concern, it was dismissed. Additionally, the vehicle I received was not the diesel I had requested, leading to higher fuel expenses. The fees for adding a driver and additional insurance were exorbitant. Overall, I felt misled and my expectations were not met.
CAUTION - Upon booking your vehicle, there is a fee of €58 to ensure the car is returned with a full tank. However, at pickup, you're informed that you MUST return the car with a full tank, which feels like double charging. You've already paid for the fuel, yet they still require you to top it off. Be sure to carefully review the invoice or contract when collecting the vehicle and raise any discrepancies immediately. I've been in contact with the support team for three months; they acknowledged the issue but have gone silent since I requested a refund and correction in their system. I've now raised the issue with trading standards in Italy and the UK.
After initially praising the service for retrieving my headphones left in the car, I am now facing issues with getting my deposit back. I've been trying for two months, and although they claimed it was refunded, I haven't seen the money. I've requested necessary details for the bank, but they provide incorrect information. My calls often go unanswered. This experience has been extremely frustrating, and I will not be using this service again.
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