Review Time
Was lied to multiple times. The lack of knowledge for business credit was unreal to me.. they even had a vehicle loan for 3 yrs which gave no credit through personal or business credit.. if you want a quality place to help give you credit and better your situation this establishment is not the correct place.. would not recommend ever
If I could give them zero stars I would . I have had so much fraud on this account , but this last one is the last straw as it can e from a number on their website through Zelle, and they did NOTHING to fix the situation, basically said tough luck and that’s it. Literally the scammers took ALL my money out of my account and they are making us seem like it’s my fault I got scammed when the fraud was directly resulting from their website. I am LIVID. I had my money as well as my entire personal identification information taken from home. They don’t care . They will get their money back.. from the investigation, they just won’t give mine back to me / this is the second account conversion I’ve had in 3 months from fraud it just another of many fraudulent charges the bank allowed though . Worst customer service ever!
Was lied to multiple times. The lack of knowledge for business credit was unreal to me.. they even had a vehicle loan for 3 yrs which gave no credit through personal or business credit.. if you want a quality place to help give you credit and better your situation this establishment is not the correct place.. would not recommend ever
It is incredibly frustrating to feel like a loyal customer for years, only to be turned away when you need a simple tool to grow your business. Five years of history usually counts for a lot, but merchant services (taking credit cards) work a bit differentEven though my FICO scores were 650 They would not give me a credit card reader. I guess I have no choice but to continue to use square and pay their high price fees for a credit card use This is the first time I've had problems with mountain America and I'm really sick of them saying it if I ever need anything they'll be there for me. The people that work there are very nice but the policies are very unfair and unrealistic
I have been a member of MACU since it was the Utah State Employees Credit Union. Close to 50 years. I can definitely say the customer service is has declined drastically. I am still a member but do almost all of my banking through another credit union that is similar to what MACU once was. Sadly MACU has outgrown it’s customers!
I was lied about the interest rate that I was going to pay for my car note in order to get me to sign up. I looked at the interest rate written in the document I signed and was told that they were going to fix it to the interest rate they originally told me. That didn't happen, I was paying more interest rate that I normally would have. The only reason I did my car note with MACU was because I believed they had the cheapest interest rate because they told me so. When in fact, they were one of the most expensive and lied to me in order to get me to sign up with them. Never again MACU, I don't recommend them to my worst enemy.
I have been with MACU for YEARS and I have an obvous fraudlent charge on my card. This isn't a small amount either. I disputed it and MACU found that it was legitmate. I have my state Attorney General investigating this and they agree it is fraud but MACU doesn't and they are inisiting that I pay this large dollar amount.I was told by someone yesterday that I could redispute it. Today I am told that I can not and they do not stand behind what their employees tell their customers that they owe us nothing. The supervisor I spoke to had a deffinate attitude. I told them that I am going to close my account and was told "oh well".
My experience with Mountain America was amazing! The team was friendly, professional, outgoing, and extremely knowledgeable! I always felt welcome when calling and going in and the team was eager to assist you. I’ve seen some of the reviews and don’t understand those that left lower scaled scores. This Credit Union was so helpful I truly enjoyed banking there and was very bummed when I thought I should leave. (I moved out of state & didn’t realize they had sister banks across the US). When I Mountain America I went to USAA which is an amazing institution. I would definitely rank Mountain America in the same league as USAA! Keep doing the amazing job you’ve been doing!
I am FURIOUS with the lack of access to my money that I have had overseas. I am currently sitting on a free shuttle and now running late for my flight back to the US because I have once again been blocked from booking an Uber on both of my MACU bank cards. I have provided my travel dates through the app before traveling and have already contacted you TWICE while in Ireland to remove repeated blocks on my cards. I have been stuck trying to get from the airport to my hotel upon arrival, stuck alone late at night trying to get back to my hotel, and am now running late to catch my international flight because of this despite reaching out to you several times throughout this trip. I only bank with MACU and have had NO access to funds during these times and have been left totally desperate, alone, trying to figure out alternatives with NO money. You had better believe that will change after this experience. I could not be more infuriated right now. Honestly, screw you all. I will never travel with you again!
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Mountain America Credit Union is a member‑owned, not‑for‑profit financial cooperative dedicated to guiding people forward on life’s financial journey. Since opening our doors in the 1930s, our purpose has remained the same: to help our members define and achieve their financial dreams by putting their needs first in everything we do.
We believe banking should feel supportive, transparent, and personal. As a credit union, we exist to serve our members—not shareholders—which allows us to focus on delivering exceptional member experiences, quality service and technology, and meaningful financial guidance. From everyday checking and savings to loans, mortgages, business services, and digital banking, our products are designed to fit how people really live and work today.
Guidance is at the heart of our identity. Whether life’s financial path feels straightforward or full of unexpected turns, our team members are committed to helping members navigate each step with confidence. Through friendly service, modern tools, and ongoing financial education, we aim to make it easy to do business and easier to plan for what’s ahead.
Mountain America serves members across the Intermountain West with a strong network of branches, ATMs, and secure online and mobile banking options, ensuring access and convenience no matter where life takes you. We’re also deeply invested in the communities we serve, supporting local organizations, education initiatives, and causes that strengthen the places our members call home.
At Mountain America Credit Union, this is your journey—and we’re proud to be here to guide you forward, every step of the way.See more
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