madaboutspecs.co.uk

4.1
4.1 Based on 21 reviews

Explore in our selection of glasses. We set fair prices on frames and lenses. Don't pay more if you should be paying less....

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Average Rating

4.1

/
5

21 Reviews

5 Star
62%
4 Star
10%
3 Star
10%
2 Star
10%
1 Star
10%

All Reviews

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Review Time

Jill Hughes
Acceptable glasses, but lacking customer service

The glasses are generally acceptable, but I've been trying to arrange a return or replacement. Despite multiple requests for callbacks and emails, they promised to contact me within a week, which was nearly three months ago. I've received no updates and am now stuck with broken glasses and an incorrect pair.

2
Date of experience: Jan 01, 2026
Ivy Ross
Decent glasses, but poor customer support

The glasses are generally fine, but I've been struggling to get in touch for a return or replacement. Despite several requests for callbacks and emails, they promised to return my call within a week, which was almost three months ago. I've heard nothing since and am left with broken glasses and an incorrect pair.

2
Date of experience: Jan 01, 2026
Oursort86
Great glasses overall

These glasses are fantastic, but the delivery could be faster.

4
Date of experience: Oct 18, 2025
KP94
Consistently great service

I've ordered several times over the years, and the service is always excellent. With my complex prescription, this is the only place I can order online, and it's been a great experience. I'll keep ordering whenever I need a new pair.

5
Date of experience: Aug 29, 2025
Penelope Morris
Excellent communication

The frames are nice, and the communication via phone is friendly and effective. They perform well as a small business.

5
Date of experience: May 03, 2025
bySartex
Outstanding customer service

The customer service is fantastic and very easy to interact with.

5
Date of experience: Mar 06, 2025
Gwenda
Initial issues resolved

I ordered four years ago without any issues. Now, I wanted to reorder the same specs but faced multiple communication problems. After giving them a low rating, they reached out to explain an email issue and have more than corrected the situation!

5
Date of experience: Feb 15, 2025
Enyptos96
Exceptional customer service

The customer service is amazing! The glasses are brilliant too. This is my third pair from this seller.

5
Date of experience: Dec 22, 2024
Alex A.
Nice frames, communication issues

The frames are great, but the communication has been poor.

4
Date of experience: Nov 25, 2024
Maxine
Waiting over 6 weeks for my order

I'd love to review my new glasses, but after waiting over 6 weeks, I still haven't received them. I placed my order on November 22, 2024, provided all requested info, and then heard nothing. They acknowledged my email, but due to a technical issue, their response was never sent. After following up, I learned the first lenses were defective, and while communication briefly improved, my glasses were supposedly sent for next-day delivery on December 19. They seem to be lost with the courier, and after multiple emails, I've been told they can't control the situation. I'm now requesting a refund. Very disappointing.

1
Date of experience: Nov 22, 2024

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Business Details

  • Explore in our selection of glasses. We set fair prices on frames and lenses. Don't pay more if you should be paying less.

  • language https://madaboutspecs.co.uk

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