Review Time
The glasses are generally acceptable, but I've been trying to arrange a return or replacement. Despite multiple requests for callbacks and emails, they promised to contact me within a week, which was nearly three months ago. I've received no updates and am now stuck with broken glasses and an incorrect pair.
The glasses are generally fine, but I've been struggling to get in touch for a return or replacement. Despite several requests for callbacks and emails, they promised to return my call within a week, which was almost three months ago. I've heard nothing since and am left with broken glasses and an incorrect pair.
I ordered four years ago without any issues. Now, I wanted to reorder the same specs but faced multiple communication problems. After giving them a low rating, they reached out to explain an email issue and have more than corrected the situation!
I'd love to review my new glasses, but after waiting over 6 weeks, I still haven't received them. I placed my order on November 22, 2024, provided all requested info, and then heard nothing. They acknowledged my email, but due to a technical issue, their response was never sent. After following up, I learned the first lenses were defective, and while communication briefly improved, my glasses were supposedly sent for next-day delivery on December 19. They seem to be lost with the courier, and after multiple emails, I've been told they can't control the situation. I'm now requesting a refund. Very disappointing.
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