Review Time
It was my first time ordering from them and they were so quick to respond, to help and to make it possible so that my order could arrive safely and as soon as possible. I was truly impressed at how friendly they were and not to mention that the makeup bag I ordered was one of the best things I bought lately. Already loving it! So happy to have bought something from them and will buy from them again!
Update 2: It seems when you go through the process of interacting with them, they sent me partial refund, a replacement product which was still bad quality and asked again that I change my review....It seems if you don't the company then tells Trustpilot that I have reviewed the wrong domain??? Really? It just keeps getting worse. Fix your communication problems BEFORE it gets to this point on Trustpilot. Now they want to 'clean it up'. I've gone from being frustrated and just want to be heard to now being extremely irritated and annoyed at the attitude and approach, even though all communications to me is saying the perfect things.Update : they contacted me after I left this review and asked me to consider changing my review. They were apologetic and gave me a partial refund as well as sending a replacement product for the defective item. I'm still blocked on instagram despite the apology from them. There's also a spelling mistake on their website ribbon & after pointing it out, a week later it's still there? Replacement product of jewelry organiser is better, but still not good quality. The make up bag organisers are okay but very disappointed with the quality. Customer service only seem to kick in once a negative review is left on Trust pilot. AVOID buying. They sent a very poor quality product with faults. I sent an email with photos to request a refund. It's almost been three weeks. No response. I've also tried their website chat feature twice and starting commenting on instagram posts to see if I can get a response but instead THEY BLOCKED ME??? I wasn't rude at all. I feel scammed now as it wasn't cheap and feel cheated that I found out they are in Canada and not Australia as they seemed to appear.
I was impressed by the product itself — it's clearly well-made, practical, and exactly what I needed. However, what truly stood out was the exceptional customer service. Unfortunately, the first item I received was damaged in transit. I reached out to MAISON, and they handled the issue with remarkable professionalism and speed. Without hesitation or hassle, they arranged a replacement and ensured it arrived promptly. The entire process was smooth, efficient, and left me genuinely impressed. It's rare to find a company that stands so firmly behind their products and treats their customers with such care. I would absolutely purchase from them again and have no hesitation in recommending them to others. A great product backed by even better service — a winning combination!
I absolutely loved the SALY pouch! The design is minimal and elegant, and the quality exceeded my expectations. It’s the perfect size to carry my everyday skincare or makeup essentials, and it feels super practical yet beautiful. I also really appreciate the attention to detail in the packaging.It’s definitely a product I’ll keep using and recommending. Thank you, Maison Minimalist! 💖
This travel makeup bag is everything I was looking for! It’s beautiful, spacious, and thoughtfully designed. It fits all of my makeup perfectly with room to spare and the quality is outstanding. The material feels durable and built to last yet it’s lightweight and easy to pack. Super practical for travel and everyday use. I’m genuinely impressed and so happy with this purchase!
I just invested in a Saly organiser, and my only regret is not getting it sooner but better late than never, I guess! It’s pretty, spacious, portable, and seems durable. Best of all, the customer service is truly gold standard. Saly has become a travel essential for me. It recently came along on a short family trip and will be joining me again for a longer one in November. I’m very happy with my purchase.
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