Review Time
5 weeks waiting no products arrived! I purchased two set one was a gift for my friend, I’m so disappointed! I’m now seeking refund and will take my money elsewhere! It does state preorder can take two weeks to be made has it’s description says made in Morocco mean authentic Hammam which I wanted! I feel really disappointed because we are way past the time frame! We can all become business women drop shipping taking the customers money then not sending products! Customer service and satisfaction is what build a business not taking money with false promises! I suggest getting a business loan so you can pre buy your products!!!
Sadly, I'm joining what appears to be a growing number of people who have purchased a bundle and have yet to receive it. Not only that, when I orignally emailed asking about where it was, they were speedy enough to let me know the timelines. However, once that timeline was up and I still hadn't received it, I asked for a refund (I've emailed on 3 occasssions asking for a refund) and now i'm getting radio silence. It's a shame as the products look great but the headache of either getting your products or getting a refund isn't worth it. I can't believe the site hasn't been taken down for being a scam to be honest.
Foolishly didn’t check this place out on TrustPilot until much later on after not receiving order.Placed on 22nd November where it seems I have now been ghosted by them as they won’t reply to any of my emails. Essentially they are thieves, £40 down with nothing to show for it.They have restricted comments on their Instagram and if you check on Facebook their comments have been hidden here too. I have commented on several posts to see if it provokes a response from them.Avoid at all costs, they have very convincing social media accounts but it seems they are not to be trusted after reading these reviews and from my own experience.
I ordered a bundle on 18/11/2025. After a couple of weeks of not receiving the product, I emailed customer service to find out the status of the product, to which I was told it was a pre-order and will take 6-8 weeks. I was never notified of it being a pre-order at the time of purchase, however, I was happy to wait as I appreciate it's a small, independent business and I loved the idea of the product being sourced from Morocco.Since then, I have still not received my product. I enquired again, to which I was told they have changed their logistics process and the product is being delivered by land, and therefore there is a delay to my product.It has now been 3 months since I purchased the product and nothing has arrived, and no response from the customer service team.It's situations like this that put people off supporting independent businesses. If there was communication from the beginning to confirm it was a pre-order and that the product may take months to arrive, then I would have no reason to be frustrated, but it feels like every time I message customer service I am met with a different excuse.This is ultimately what leads to people to leave negative reviews on Trustpilot as it seems to be the only way people can actually receive any type of response.Looking at their social media profiles, it seems a lot of people use this product which baffles me because if it's taking 3 months on average to deliver the product, why do so many people have access to it? Seems to me that their main concern is ensuring the influencers get what they need for free and everyone else who has paid and spent their hard-earned cash just needs to sit back and wait.
Much like the other reviews I ordered the Hammam set on 15/11/25. I chose Royal Mail 24 as delivery option. When the item was not received by mid December I was advised that the item was ‘Pre Order’ and would take 6-8 weeks. If I had been made aware of this at the time I would have saved my money. I made further contact 2 days ago and got the same response. Negative comments made on the companies Instagram and Facebook page disappear.
I placed a order on the 15/11/25 for just under a £100.00 and have received nothing from them other than one misspelt response , asking for my order no which I replied to them with it . Since then nothing although I have sent several emails and tried calling the two contact numbers they provided , of which are no longer available, also sat for over 35 mins on live chat waiting to have a live chat but nothing . I would avoid this company like the plague absolute scam . I will getting in touch with credit card provider! STAY CLEAR !!!
I ordered a Hammam Set from Maison Zee on 11 November 2025, sold on a 5–6 week preorder basis.After hearing nothing for weeks, I contacted them on 8 December for an update. Only then was I told the lead time was actually 6–8 weeks, and I later noticed the delivery wording on the website had been changed after my purchase.Due to the lack of fulfilment and shifting timelines, I initiated a chargeback. Following this, Maison Zee sent me only half of the set, yet used “proof of delivery” of that partial shipment to dispute the chargeback and retain payment for the full order value.To be clear: I paid for a set. I did not receive a set.Partial delivery does not equal fulfilment, and using it as justification to charge in full is misleading and unacceptable. The handling of this order shows poor communication, moving goalposts on delivery promises, and an unwillingness to resolve issues fairly.I would strongly caution others against preorders unless you are prepared for delays and potential disputes.
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