Review Time
I cancelled the subscription because the price of the oil was okay though a bit small for the price but paying 3/4£ for delivery is a rip off every month it should be free delivery with subscription. However after cancelling subscription and speaking to someone that said it will be cancelled to my surprise I have been charged for the subscription and it’s still ongoing so I was lied to. It’s just a rip off
Beyond useless !!! My order never materialized… Shopify ..another useless platform has no way for you to connect with them . I am beyond frustrated and relieved that it was just a small trial order . Do not order from them ! I have sent 3 emails over 2 weeks and still had no response .
I placed an order on 14/11/25 and, to this day,I haven't received anything.I contacted the company several times,and every time I got a different excuse:-That the item was a pre-order taking 6-8 weeks(this was never mentioned at checkout),-That they are small company,-That they had to change transport,-They even offered to ship half of the order,which never happened.You can't leave reviews on their website, and all email responses feel automated and generic,not like real customer support.Based on my experience,this website is not trustworthy. I strongly recommend not ordering from them
I ordered from this company on 20th December and when I queried where my order was I found their responses to be passive aggressive inntheir private DMs. When I continued to post my concerns publicly, they sent me an email saying they had cancelled my order, without me asking for it to be cancelled and the email also stated "your payment has not yet been refunded".This is not the type of company I would recommend to anyone.
Awful and scam. Ordered on 26 Dec 2025 and not received yet. Absolutely no tracking updates, response to emails, Instagram dms, filing complaint on shopify does nothing. Highly unprofessional for products that are so expensive as well, just gives off scam to be honest. How is such a company even running? Please do not buy.
I am writing this to warn other shoppers about the deceptive checkout process at Maison Zee. I purchased the "Miss Hammam Bundle" as a gift, and the website allowed me to select and pay for Royal Mail 24h Tracking at checkout. This naturally gave the impression of immediate delivery.However, after the order didn't arrive and l contacted support, I was told it was actually a "pre-order" and would take 6-8 weeks to arrive.The "pre-order" status is buried in a single line of text deep in the product description, and the "Add to Bag" button does NOT change to "Pre-Order." Crucially, the 6-8 week timeframe is not mentioned at all on the product page or in the confirmation email—it is hidden away in their FAQ pages.While their support team was quick to reply (even on Christmas Day), the business model feels incredibly dishonest. They take your money upfront to fund their small-batch production while promising "24h shipping" that they won't actually use for two months.If you are buying this for a specific date or event, do not trust the shipping options at checkout. You are essentially giving them an interest-free loan while you wait nearly two months for your order. Extremely disappointed and would not have ordered if the wait time was clearly disclosed.
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