Review Time
Apologies in advance for the length of this review, but given the seriousness of what happened and the importance of helping other buyers avoid the same situation, the detail is necessary.
I purchased a vehicle from Major Used Cars Ltd after seeing it advertised on AutoTrader and their own website as “ideal for both city and motorway driving”. Because the dealer was more than five hours away, I could not test drive the car before purchase. The first time I drove it was next day after when it was delivered to my home.
On that very first drive, the Engine Management Light, Gearbox Light, and at times even the Battery Warning Light came on. The car would suddenly lose power and become undriveable, leaving us unable to move it safely. Only after waiting for some time would, it start and move again. This happened on the very first drive after delivery and placed us in an unsafe situation from the outset. I got the vehicle checked by three different local garages, all of which independently advised that the car was unrepairable due to the scale of the issues.
When I contacted the dealer, he stated that the car had been sold as “unroadworthy” or “spares and repairs”. This was never disclosed in the advert or during the sale. The only reference was a document hidden as an attachment in the payment request email — something I did not see at the time.
Under UK consumer law, this does not count as proper disclosure. A trader must clearly and prominently state if a vehicle is unroadworthy or “spares/repairs” before the sale, not buried in attachments or small print.
Failing to disclose this upfront is a misleading omission under the Consumer Protection from Unfair Trading Regulations 2008.
I also want to acknowledge my own learning here. I feel quite amateurish for trusting the advert so completely and not doing more due diligence before making a remote purchase. I was also unaware that, as a distance buyer, I had 14 days to return the car. Because the issues happened over the Christmas period, it took time to get opinions from local garages, and I only contacted the dealer after the 14 day period had passed.
However, the law is clear:
Misrepresentation overrides the 14 day return window.
If key facts were hidden or contradicted by the advert, the buyer still has the right to reject the vehicle.
While researching the business, I also noticed that the company appears to have operated from multiple different addresses over the years, which is why various review platforms list different locations. Across these platforms, there is a consistent pattern of customers reporting similar issues, especially around undisclosed faults.
I formally rejected the vehicle under the Consumer Rights Act 2015. Despite repeated attempts to resolve the matter, the dealer has not cooperated. I now need to escalate this to Trading Standards and may have to pursue the matter through the courts.
This review is based entirely on my factual experience. I hope it helps other buyers avoid the same situation and encourages people to be cautious when purchasing vehicles remotely.
Apologies in advance for the length of this review, but given the seriousness of what happened and the importance of helping other buyers avoid the same situation, the detail is necessary.I purchased a vehicle from Major Used Cars Ltd after seeing it advertised on AutoTrader and their own website as “ideal for both city and motorway driving”. Because the dealer was more than five hours away, I could not test drive the car before purchase. The first time I drove it was next day after when it was delivered to my home.On that very first drive, the Engine Management Light, Gearbox Light, and at times even the Battery Warning Light came on. The car would suddenly lose power and become undriveable, leaving us unable to move it safely. Only after waiting for some time would, it start and move again. This happened on the very first drive after delivery and placed us in an unsafe situation from the outset. I got the vehicle checked by three different local garages, all of which independently advised that the car was unrepairable due to the scale of the issues.When I contacted the dealer, he stated that the car had been sold as “unroadworthy” or “spares and repairs”. This was never disclosed in the advert or during the sale. The only reference was a document hidden as an attachment in the payment request email — something I did not see at the time.Under UK consumer law, this does not count as proper disclosure. A trader must clearly and prominently state if a vehicle is unroadworthy or “spares/repairs” before the sale, not buried in attachments or small print.Failing to disclose this upfront is a misleading omission under the Consumer Protection from Unfair Trading Regulations 2008.I also want to acknowledge my own learning here. I feel quite amateurish for trusting the advert so completely and not doing more due diligence before making a remote purchase. I was also unaware that, as a distance buyer, I had 14 days to return the car. Because the issues happened over the Christmas period, it took time to get opinions from local garages, and I only contacted the dealer after the 14 day period had passed.However, the law is clear:Misrepresentation overrides the 14 day return window.If key facts were hidden or contradicted by the advert, the buyer still has the right to reject the vehicle.While researching the business, I also noticed that the company appears to have operated from multiple different addresses over the years, which is why various review platforms list different locations. Across these platforms, there is a consistent pattern of customers reporting similar issues, especially around undisclosed faults.I formally rejected the vehicle under the Consumer Rights Act 2015. Despite repeated attempts to resolve the matter, the dealer has not cooperated. I now need to escalate this to Trading Standards and may have to pursue the matter through the courts.This review is based entirely on my factual experience. I hope it helps other buyers avoid the same situation and encourages people to be cautious when purchasing vehicles remotely.
Major cars won my car though and Internet auction. When they came on a Sunday the 'expert' mechanic plugged it in looked at the engine and then said coolant low (i agree it was low) and that this was a sign of a cracked head. Implied they had pressure tested it and was probably only worth scrap but offered less than half but more than scrap (first red flag). He suggested I don't drive it as it was dangerous (second red flag). He also used the fact there was white smoke coming out the exhaust as proof of a leak. My car had been sat for more than a month with one 20 min drive. I declined the 'offer' Roll on a few days later I get a garage to assess it. Less than 300ml coolant was needed but no leak whatsoever, was pressure tested for an hour...no leaks anywhere...so from my perspective this dealer tried to get my car for dirt cheap with other disclosed issues and not only was there no cracked head. There was NO leak...so draw your own conclusions but I for one would be wary of this place and get your own independent check.
I purchased a car from them in 2023. On our test drive the purposely directed me to turn right everywhere in a loop, it became clear why later. Once I purchased the car, it took 10 minutes to realise the rear passenger side indicator was completely broken. They then messed about with fixing it until they ultimately done nothing. Then a myriad of problems became clear.To add to that, they never even sent the V5C to change registration to me.Absolute conmen and snakes, selling unsafe cars and putting peoples lives in danger. Do not purchase from this Company!
From the first call, they were amazing. Always used my name which made it a personal experience. Sent me the link to arrange finance. The buying process was easy, and they even took the trouble to sync my phone and programmed the sat nav with my home address. I wasn't rushed, and nothing was too much trouble, and of course the car is great.
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